Information On Logging Into Battlelog (version 2)
This is the second version of this information that I have put together.
I have seen many posts in many forums where people have asked for help on logging into battlelog. This is, of course, referring to logging into the http://battlelog.battlefield.com/ website. This is the official website for the Battlefield 3 game. So, I thought I would post some helpful information on this.
First, below is an article by Origin / Electronic Arts (EA) that explains just what “battlelog” is.
Also, I have come across two articles by Origin/EA that seek to help players who are having trouble with battlelog. Below are links to them.
These articles do give good information. I will go into more detail than they do. So, if you’re stuck, hopefully this post will help you out!
I have seen a lot of confusion on matters related to logging into battlelog. Let me address these sources of confusion before proceeding further.
First, Origin and EA are the same company now. So, your Origin account is exactly the same thing as your EA account. They are one and the same.
Also, your Origin Identification (ID) is the same thing as your EA ID. These IDs are one and the same. Sometimes the EA ID is referred to as the master EA ID.
Sony has converted all PlayStation Network (PSN) accounts to Sony Entertainment Network (SEN) accounts. This was a recent change. I will continue to refer to these accounts as PSN accounts. However, over time, Sony will probably phase out the use of “PSN account” in favor of “SEN account”. Incidentally, SEN accounts can be accessed on the http://www.sonyentertainmentnetwork.com/ website.
A console is one of the main systems you use to play video games with. It is NOT a personal computer (PC). It is NOT one of the handheld portable gaming systems. Current generation consoles include the Sony PlayStation 3 (PS3), the MicroSoft Xbox 360, and the Nintendo Wii.
A persona is an online ID that you use for playing games. On the PSN, this is simply known as your PSN online ID. On the Xbox LIVE network, this is often referred to as your gamertag. With the Wii, this is your Wii identity. If you play an Origin/EA game using a PC, then your persona is the online ID you use for that. For example, my persona is meticulousdragon.
Your Origin/EA account is entirely separate from your console account. Understanding this fundamental point will help you greatly. This is probably the biggest source of confusion that I’ve seen among fellow players.
Your Origin/EA account and your console account CAN have entirely different email addresses. They can also have entirely different passwords. Remember, these are entirely different accounts. That these have to match is a complete myth. Unfortunately, this myth has been repeated many times.
If You’ve Played, You Already Have An Account
If you have ever played Battlefield 3 online, THEN YOU ALREADY HAVE AN ORIGIN/EA ACCOUNT. In fact, if you have ever played any Origin/EA game online, then you already have an Origin/EA account.
The very first time you played Battlefield 3 online, the game prompted you for an email address and a password. Whether you realized it or not, the game was asking for your Origin/EA account email address and your Origin/EA account password. Whatever email address and password you put in that first time are the ones you need to use to login to battlelog (I’m presuming, of course, that you haven’t changed that Origin/EA account information since you first played Battlefield 3).
If there was already an Origin/EA account with the email address you put in that first time, then your Battlefield 3 information was simply added to that account. If such an account did not already exist, then a new Origin/EA account was created for you at that time (using the email address and password that you put in).
Many people mistakenly believe that the game is asking them for their console account again. So, they put in their email address for their console account (which is normally shown by default) and their password for their console account. They don’t realize that their Origin/EA account is actually separate from their console account. Regardless, this may give you clues as to the email address and password to use when trying to login to battlelog.
If all of this sounds confusing, then you may wish to learn more about the Origin/EA account system. For more information on this, look for the post entitled “Overview Of The Origin / EA Account System (version 2)”. This post was made on Friday, February 17, 2012, in the following thread.
Regardless, if you can remember the email address and password you put in that first time, then that is what you use for battlelog (again, I’m presuming that you haven’t changed that Origin/EA account information since you first played).
Possible Problem 1: You Haven’t Played ...
If you haven’t played Battlefield 3 online, then the battlelog website will not allow you to login. An exception to this would be PC players who have actually bought the game and who are playing online for the first time.
If you are a console player, you have to play online first. So, if this is the case with you, simply play a game online. Hopefully that will be your only problem (it is a simple one to take care of).
Note that there used to be a glitch with this. Some people played online, but never bought an online pass for the persona that they played with. This sounds strange, I know. However, when you download an online pass to a console, it allows all of the accounts on that console to play online. I have talked to both Origin/EA and Sony about this. Some say this is how it is supposed to work. Some say the online pass should only work for the specific persona that downloads the online pass. I have never gotten consistent answers on this (from either Origin/EA or Sony). Regardless, the pass actually does work for all of the personas on the console. My son and I have four personas on our PS3. We have only downloaded one online pass, yet we can play with all four of our personas.
Well, apparently, battlelog used to check for an online pass for each persona. However, this was changed. Now, anyone who has played Battlefield 3 online can login to battlelog. So, if you had problems in the past and this sounds like what may have been happening to you, just try to login now. For official documentation from Origin/EA that mentions this change, refer to the article below.
Possible Problem 2: Don’t Know Your Origin/EA Account Email Address
So, if you have already played Battlefield 3 online, then you need to figure out the email address (and password) for the Origin/EA account that you already have.
If you need information on figuring out the email address for your Origin/EA account, then refer to the post entitled “How To Find / Figure Out / Determine The Email Address For Your Origin / EA Account (version 2)”. This post was made on Monday, February 20, 2012, in the following thread. This post also includes information on resetting the password for your Origin/EA account.
Possible Problem 3: All Of Your Personas Aren’t Linked To Your Origin/EA Account
If you can login to battlelog, but don’t see the statistics (stats) for a persona you play with, then that may mean that all of your personas are not properly linked to your Origin/EA account.
You may wish to verify that all of your personas are linked to your Origin/EA account. You can log into the https://www.ea.com/profile/ website to check this.
When you login to battlelog, there will be a bar across the top. In about the middle of this bar, you will see the words “Active Soldier”. To the left of this will be your Origin/EA ID. If you click on your Origin/EA ID, you will see an overview screen. This screen will list all of the personas linked to your Origin/EA account. It will give some basic information for each, such as total score and total kills. If you don’t see a persona listed, it means that persona is not linked to your Origin/EA account.
Just to the right of “Active Soldier” will be listed one of the personas that you play with. If you play using a PC, then this may very well be your Origin/EA ID also. If you have played with two or more personas, then there will be a drop down arrow just to the right of this persona. By clicking on this drop down arrow, you can select for which persona you want to see stats for. If a persona isn’t listed in the drop down menu, then it means that persona is not linked to your Origin/EA account.
If you need information on linking a persona to your Origin/EA account, then look for the post entitled “Linking Your Persona To Your Origin / EA Account (version 2)”. This post was made on Wednesday, February 22, 2012, in the following thread.
You May Be Closer Than You Think ...
If you have ever logged into the forums for Origin/EA, then you used an Origin/EA account to do so. So, use the same email address and password to login to battlelog. Given that your Origin/EA account is setup correctly, that is all you should need to do. If this doesn’t work, see the previous information in this post.
Remember that your Origin/EA account is entirely separate from your console account. To login to the http://battlelog.battlefield.com/ website, you need to use your Origin/EA account email address and your Origin/EA account password.
You can check out your Origin/EA account on the https://www.ea.com/profile/ website.
I hope this information helps!
This was very helpful and i appreciate the direction you sent me on. I have recently tried activating my battlelog account unsuccessfully. On my primary PSN account i had an old work email that i no longer have access to. I changed it so that one of my secondary PSN accounts use that email and then tied the email on that secondary account to my primary PSN account. I signed into my EA account and my secondary PSN account is still the ONLY persona i have. I have never used that persona for battlefield 3 and now i'm pretty much stuck since for whatever reason i cant just edit the problem away. If you have any helpful information on this issue i would greatly appreciate it. My PSN I.D. is BISHOP21244. Happy fraggin bro
Just saw your message. Let me try to help some!
First, remember that your PSN accounts and your Origin/EA account(s) are entirely separate. It also sounds like you have more than one Origin/EA account. Since these are all separate accounts, they can all have different email addresses and different passwords.
There IS (DEFINITELY) an Origin/EA account out there that includes the persona you play Battlefield 3 with. You wouldn't be able to play otherwise.
On my primary PSN account i had an old work email that i no longer have access to
You can change the email address for your primary PSN account (or any PSN account). You should do this if you haven't already. Here are some steps for doing so.
1. On the XrossMediaBar (XMB), go to the “PlayStation®Network” column.
2. Select “Account Management”. This only appears after you have signed into the PSN.
3. Select “Account Information”.
4. Select “Sign-In ID (E-mail Address)”. Enter your password and then select “Continue”.
5. At this point, the screen shows your “Sign-In ID (E-mail Address)”. This is where you can change the email address for your PSN account.
I changed it so that one of my secondary PSN accounts use that email and then tied the email on that secondary account to my primary PSN account.
This is very confusing and I'm not sure what you did here. I'd make sure that all of your PSN accounts have a valid email address that you have control over. If need be, you can always create another email address at hotmail.com or a similar provider. I'm not sure what you mean by having "tied" one account to another.
There are two possibilities that I can think of. Hopefully one of these will work for you.
1) First, when you play Battlefield 3 online, look closely at the menu screens. They should list an account with an email address next to it. That is the email address for your Origin/EA account. Use that email address to check out your Origin/EA account on the https://www.ea.com/profile website. Also, use that email address to login to the Battlelog website. Hopefully this simple solution will work.
2) You wrote the following.
I signed into my EA account and my secondary PSN account is still the ONLY persona i have.
You can have your persona (as in what you call your PSN account) transferred to your preferred Origin/EA account. Here is an article that covers transferring personas from one Origin/EA account to another Origin/EA account. Your best bet is probably to call Origin/EA directly about doing this. Also, please read this article (and the articles it gives links for) carefully. There are some risks in doing this.
Those are the two suggestions I can come up with. Ideally, you would have one Origin/EA account that includes all of the personas you play with. You could, of course, maintain different Origin/EA accounts. When you login to Battlelog, it will show information for the personas that are linked to that particular Origin/EA account.
Hope this helps and good luck!