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Nov 15 2013
By: xxELIAS_07 First Son 3 posts
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An Error Has Occurred (SU-30696-4)

40 replies 34388 views Edited Nov 15, 2013

I keep getting a message when trying to connect online with anything on my Playstation 4 and it says "An Error Has Occurred (SU-30696-4)" I then tried downloading update into the USB and nothing is working. Can someone help me out?! 

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First Son
Registered: 11/15/2013
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Re: An Error Has Occurred (SU-30696-4)

Nov 15, 2013

go into safe mode do the 1.50 (307 Mb) ''System Update Method'' http://us.playstation.com/support/systemupdates/ps4/index.htm or swap out hard drive http://www.youtube.com/watch?v=u8_nt2Dwf78 and do the 1.50 (859 Mb) ''PC Update Method'' http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm if that doesnt wok

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First Son
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Re: An Error Has Occurred (SU-30696-4)

Nov 15, 2013

Thank you so much. My PS4 is up and running and is actually doing something at least. It is installing system software. Thank you very much. If only I could pay you...... lol.

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First Son
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Re: An Error Has Occurred (SU-30696-4)

Nov 15, 2013

Did you get this to work? 

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First Son
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Re: An Error Has Occurred (SU-30696-4)

Nov 15, 2013
I tried this and I still get the same error. Can you help me?
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First Son
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Re: An Error Has Occurred (SU-30696-4)

Nov 15, 2013
Getting the same error. Update 1.5 installed via USB.
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First Son
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Re: An Error Has Occurred (SU-30696-4)

Nov 15, 2013

Same here

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First Son
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Re: An Error Has Occurred (SU-30696-4)

Nov 16, 2013
Any news on this?
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First Son
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Error SU-30696-4

Nov 16, 2013
My internet and router are fine. I have a successful IP address and successful internet connection when I test the network settings. However, I keep getting this error and haven't signed into the PSN at all. Any reason for this?
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First Son
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Re: Error SU-30696-4

Nov 16, 2013
Same here. Won't even let me try to sign into PSN
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