I have the same exact issue. I had mine pre-ordered from Gamestop. I've called Sony and have been sitting here not even sure if I'm on hold because there's no music, and the woman keeps telling me every few minutes to chat with a Playstation specialist online, even though that's not available. I'm not even sure what to do at this point. Driving me crazy Sony!
I tried reformatting the harddrive.
I don't think its possible to fix without voiding the warranty or without the proper parts.
Some people get very excited for things and like to get the them day they come out. Food, books, games, etc. Anything you can think of. That includes video game systems.
Don't be a **bleep** just because some people wanted to get their hands on one.
Seriously, no reason to be a jerk about things. This is not an issue related to just the PS4 or consoles in general. Just wait till you buy a new car. Have fun driving around in it and then the Check Engine Light pops up and you start pooping your pants. Just like the PS4, it's covered under warranty so as long as you take it back to the dealer they'll fix what's wrong with it. So what? We have to wait for a little bit for a console to be returned to us. At least you'll have the peace of mind knowing that a Tech Expert inspected it and either repaired it for you or they replaced it with a Tested and Guaranteed to work New Console. No Bigs. I'm waiting, it sucks, but what can you do? Happens.