After all, with our game being as socially-driven as it is, it makes perfect sense for us to extend its reach into the world’s most popular social networking site, Facebook, and that’s exactly what we’ve done.
When were Facebook users not playing war games? The Facebook audience is huge, so why wouldn't we want to expose that group to our game? Especially when you consider how many gamers are actually on there and continue to join all the time. It's about opening up the game world and the universe to whomever wants to see it, whenever. Why wouldn't anybody with a community-based product not want to use that option?
I'm trying to understand the correlation between having Facebook pages and fixing "problems" with the game, because I don't see it. We have folks who program, design, and quality test MAG who do what they need to do, and then you have guys like me who act as a gateway between developer and fan; I funnel feedback from you guys back to the development team and vice versa -- but I don't just point out development initiatives, I'll talk about anything even remotely related to MAG if I think the community as a whole will find it interesting or useful (like this).
Likewise, we take gameplay-related feedback very seriously, and definitely want to give our audience the best possible product. This is why we had a beta (and extended it), why we organized "Play with Zipper" events multiple times, and why we actively called for feedback on the MAG beta forums, with requests like "Bug Hunt, PMC Reward opinions, etc."
I don't know if this answer will satisfy any of your curiosities, but it's the truthful one, so it's what I've got.