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Jul 23 2013
By: DAXRULZ PlayStation MVP 12402 posts
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Switched to a new ISP, still not getting fast download speed.

17 replies 126 views Edited Jul 23, 2013

To keep it short and simple, we switched from an ISP with very poor customer service to another, and these guys promised 25Mbps download speed (the other guys promised 4Mbps but we were only getting 1.5Mbps at best).  However, our internet is no better no worse than it was.  If it's not the ISP, what could possibly be preventing the signal?


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I Only Post Everything
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Re: Switched to a new ISP, still not getting fast download speed.

Jul 23, 2013

Large amounts of EMI could be affecting your speed. Possibly bad modem?

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Re: Switched to a new ISP, still not getting fast download speed.

Jul 23, 2013

LIQUID_PANDA wrote:

Large amounts of EMI could be affecting your speed. Possibly bad modem?


We were thinking it could be the router; we're just not sure.


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Welcoming Committee
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Re: Switched to a new ISP, still not getting fast download speed.

Jul 23, 2013

Does your IPS provide a docsis 3 service and if so do you have a docsis 3 modem

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Re: Switched to a new ISP, still not getting fast download speed.

Jul 23, 2013
  • Run a speed test.
  • check to see what firewalls you are running (if it's windows, STAHP.  Try Comodo instead - free and functional). 
  • Make sure that whatever IP your PS3 is on is in DMZ mode (all ports open)
  • basically, start from the router configuration and work your way back to each device's settings. 

 

You're not being ripped off - something just isn't being set up correctly.

Grindhead_Jim

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Re: Switched to a new ISP, still not getting fast download speed.

Jul 23, 2013

DAXRULZ wrote:

LIQUID_PANDA wrote:

Large amounts of EMI could be affecting your speed. Possibly bad modem?


We were thinking it could be the router; we're just not sure.


Could test that out by connecting the ps3 or pc right to the modem and test the speeds. 

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Re: Switched to a new ISP, still not getting fast download speed.

[ Edited ]
Jul 23, 2013

Ikit-Klaw wrote:

DAXRULZ wrote:

LIQUID_PANDA wrote:

Large amounts of EMI could be affecting your speed. Possibly bad modem?


We were thinking it could be the router; we're just not sure.


Could test that out by connecting the ps3 or pc right to the modem and test the speeds. 


We tested my laptop that way and the speed was the same.


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Re: Switched to a new ISP, still not getting fast download speed.

Jul 23, 2013

DAXRULZ wrote:

To keep it short and simple, we switched from an ISP with very poor customer service to another, and these guys promised 25Mbps download speed (the other guys promised 4Mbps but we were only getting 1.5Mbps at best).  However, our internet is no better no worse than it was.  If it's not the ISP, what could possibly be preventing the signal?


If your new ISP just started your service in the last week or so, your connection probably hasn't optimized/calibrated itself yet.  That can take a week to 10 days for a new installation.  It is also possible that your service wasn't activated at the correct service level, which is more likely.  Could be worth a call to the new ISP.

 

If it is possible, I would connect a computer directly to the ISP-provided Residential Gateway via Ethernet and visit speedtest.net (which will check your latency (ping) and actual download and upload speeds) to rule out any issues from within your home network.  There are also a lot of advanced diagnostic tools at broadbandreports.com (though you may need to register with the site for some of them), which can assist you in tweaking your home network for the faster speed.

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Re: Switched to a new ISP, still not getting fast download speed.

Jul 23, 2013

BBurgSteve wrote:

DAXRULZ wrote:

To keep it short and simple, we switched from an ISP with very poor customer service to another, and these guys promised 25Mbps download speed (the other guys promised 4Mbps but we were only getting 1.5Mbps at best).  However, our internet is no better no worse than it was.  If it's not the ISP, what could possibly be preventing the signal?


If your new ISP just started your service in the last week or so, your connection probably hasn't optimized/calibrated itself yet.  That can take a week to 10 days for a new installation.  It is also possible that your service wasn't activated at the correct service level, which is more likely.  Could be worth a call to the new ISP.

 

If it is possible, I would connect a computer directly to the ISP-provided Residential Gateway via Ethernet and visit speedtest.net (which will check your latency (ping) and actual download and upload speeds) to rule out any issues from within your home network.  There are also a lot of advanced diagnostic tools at broadbandreports.com (though you may need to register with the site for some of them), which can assist you in tweaking your home network for the faster speed.


We tried 3 different speed testing sites: the ISP's website (which is probably biased), speedtest.net, and testmyspeed.net.  The first 2 say 25Mbps (which couldn't possibly be true), but testmyspeed.net says 1.5 to 1.8 Mbps every time we try.


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Re: Switched to a new ISP, still not getting fast download speed.

Jul 24, 2013

What version DOCSIS is your modem?   You want to get a 3.0 one to make sure you get max speeds.  This was my problem at one point, too fast of a signal for my router/modem.   

 

 

 

http://answers.yahoo.com/question/index?qid=20130129231626AANS94Z

 

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