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Mar 28 2013
By: earle3366 First Son 9 posts
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The Hobbit: An Unexpected Journey Error

14 replies 724 views Edited Mar 28, 2013

I just bought The Hobbit today on Blu Ray and stuck it in my PS3. After a few seconds an error message occured. It said ""THIS VIDEO CANNOT BE PLAYED (8002940)"". Can anybody please tell me why this can happen and if there is a easy fix? NOTE: there are no current updates for my PS3 system.

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Treasure Hunter
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Re: The Hobbit: An Unexpected Journey Error

Mar 28, 2013
I'm not sure how to fix it, but I'm curious to know, have you seen it already?
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Treasure Hunter
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Re: The Hobbit: An Unexpected Journey Error

Mar 28, 2013
I ask because I just want to know what you think about the movie.
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First Son
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Re: The Hobbit: An Unexpected Journey Error

Mar 28, 2013

I have never seen this happen before...and i am pretty angry about it because i paid extra for the blu ray version....i am however glad that it came with the ultra violet code for vudu so that i can still watch it....but also i made a mistake in my message. The error code is (80029940). I have to wait until tomorrow in order to get Contact Support because the office is closed. So i am hoping that someone knows what to do.

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First Son
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Re: The Hobbit: An Unexpected Journey Error

Mar 28, 2013

getting ready to watch it on vudu. Havent seen it yet but I am SUPER PSYCHED!!!

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Treasure Hunter
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Re: The Hobbit: An Unexpected Journey Error

Mar 28, 2013
That's pretty cool that the DVD came with a Vudu code. I've never seen that before.
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First Son
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Re: The Hobbit: An Unexpected Journey Error

Mar 28, 2013

It's a Combo Pack that includes the BluRay, Dvd and Ultraviolet. I had loaned the dvd out to a friend so that he could watch it also but i was dissapointed when the dvd didn't work. But it's ok because i can watch it on vudu. Still angry though because it cost more for the BluRay version that don't work. :manmad:

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First Son
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Re: The Hobbit: An Unexpected Journey Error

Mar 28, 2013

I mean when the BluRay didn't work.

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Treasure Hunter
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Re: The Hobbit: An Unexpected Journey Error

Mar 28, 2013

earle3366 wrote:

I just bought The Hobbit today on Blu Ray and stuck it in my PS3. After a few seconds an error message occured. It said ""THIS VIDEO CANNOT BE PLAYED (8002940)"". Can anybody please tell me why this can happen and if there is a easy fix? NOTE: there are no current updates for my PS3 system.


The Playstation Knowledge Center say error 80029940 says:

 

80029940: Can't read a disc [PS3™ system] 
Make sure the disc is not dirty or scratched. If the disc is scratched and other discs work, you may need to replace the disc.

 

Here is a link to that page.

 

https://support.us.playstation.com/app/answers/list/kw/80029940/search/1

 

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PlayStation MVP
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Re: The Hobbit: An Unexpected Journey Error

Mar 28, 2013

Did you check the back of the disc, the side the bluray drive reads, for smudges or scratches, marks?

 

I have the same movie on bluray and had no problems with it. (The only Bluray problems I've ever had were with flipper discs that the Bourne movies came out on.)

 

You are talking about the Bluray of The Hobbit An Unexpected Journey, not the 3D one, right? I have the combo that has 3D bluray, bluray, and DVD. So it's a different package  FWIW

 

Did you take the disc out, shut down via XMB, then restart and try again? Can you play other movies and game discs?

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