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Aug 10 2013
By: lofoa82 Monster Hunter 31 posts
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Video content in PSN store freezing my PS3... HELP!!!

9 replies 934 views Edited Aug 10, 2013

Hello guys,

 

I just have a PS3 320 gb, 1 week old, NEW. I updated to the more recent firmware just after turning on the console from the first time. My problem is that ALWAYS when i watch videos within the PSN store (either game trailer or previews from the tv shows) my ps3 freezes. I can see the video, but when it ends, it doesn't goes back to the PSN store. The screen just gets black and the controller is unresponsive, causing me to reboot my PS3.

 

Any suggestiones? Have someone else experienced this?

 

 

Thank you!

 

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MVP Support
Registered: 03/01/2010
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Re: Video content in PSN store freezing my PS3... HELP!!!

Aug 10, 2013
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Uncharted Territory
Registered: 04/05/2013
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Re: Video content in PSN store freezing my PS3... HELP!!!

Aug 10, 2013

The streaming of anything is always about the internet connection and setup, regardless of wired or wireless. Keep in mind that the PS3 is only about half of what your ISP speed is listed at.

 

My suggestion would be to set up your PS3 on a Static IP with different Primary and Secondary DNS Servers than the default ones(I use 8.8.8.8 and 8.8.4.4). Then put the new Static IP into DMZ on your router and make sure the Sony ports are open. You can Google how to do all of this.

Currently playing Resident Evil 5 Gold Edition

60GB Fat OFW 4.50
250GB SuperSlim OFW 4.50
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Monster Hunter
Registered: 12/13/2009
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Re: Video content in PSN store freezing my PS3... HELP!!!

Aug 11, 2013

Thank you guys,

 

I disabled the Media server option, and it apparently solved the issue. Weird thing tho...

 

 

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Monster Hunter
Registered: 12/13/2009
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Re: Video content in PSN store freezing my PS3... HELP!!!

Sep 23, 2013

Ok,

 

 

So I thought my issue was solved... It hasn't... My PS3 plays blu-rays, games, everything normally, but ONLY when I watch video media on the PSN Store it randomly freezes. Sometimes I can even listen to the end of the trailer but the image freezes. The control is unresponsive, I had to manually reset the PS3.

 

I had restored the system (not the factory reset tho), I have restored the DB... Have enabled and disabled the media server...

 

Have this happened to any of you guys?

 

Again, is not on every video, the issue is random. But it happens every day.

 

Thanks in advance for your help!

 

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First Son
Registered: 10/25/2013
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Re: Video content in PSN store freezing my PS3... HELP!!!

Oct 25, 2013
I also have the same issue with viewing game trailers in the PlayStation Store. After a minute or so of playback, the video freezes while the audio continues for another 10-15 seconds before completely freezing up my console (CECH-4001C 500GB). I'm running the latest firmware, 4.50. This doesn't happen if I download the trailer for offline viewing. Btw, the suggested fix in this thread does not solve my problem, but thanks for the suggestion.
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First Son
Registered: 12/08/2013
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Re: Video content in PSN store freezing my PS3... HELP!!!

Dec 8, 2013

Having the same problem here with a just purchased PS3. Trailers on PSN hang the system, though the audio continues until it's over. Controller is unresponsive, have to reboot.

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First Son
Registered: 12/08/2013
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Re: Video content in PSN store freezing my PS3... HELP!!!

Dec 8, 2013
 
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First Son
Registered: 12/20/2013
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Re: Video content in PSN store freezing my PS3... HELP!!!

Dec 20, 2013

Mine too! Grrrr!!!

Someone figure it out

 

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First Son
Registered: 12/21/2013
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Re: Video content in PSN store freezing my PS3... HELP!!!

Dec 21, 2013

Serioiusly. My PS3 is less than a week old and doing the same thing. Just purchased the LAST OF US/ARKHAM ORIGINS bundle.

 

HEY SONY, FIX THIS PROBLEM PLEASE! This is unacceptable for a new system.

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