04-10-2013 08:48 AM
I received a heads up from a member here (geology87) this morning regarding the PS All Stars Vita download problems that many users were having following the Easter Egg Hunt Sale promo on the PS Store. The problem was that users could not download the Vita version of the game, the download seemed to stop at 15% every time.
geology87 received the following email from Sony:
"For any PlayStation Store customers who as part of the Egg Hunt Sale purchased PlayStation All Stars Battle Royale (made available on Sunday 31st March) and were unable through Cross-Buy to download the PS Vita version of the same game, we apologise for any inconvenience and disappointment this issue has caused.
Those customers who purchased PlayStation All Stars Battle Royale as part of the Easter Egg Hunt sale and were affected by the faulty PS Vita entitlement will shortly receive a wallet refund for their purchase. We will reapply both the PS3 and PS Vita entitlements to each of these accounts via voucher redemption at no cost. Both games will appear at the top of the users’ Download List. Customers will have to delete that faulty PS Vita entitlement from their console and re-download the game from the Download List before they are able to play.
This solution will be available soon this week. We will confirm exact timings as soon as possible. It is really important to us that the best possible Store experience is delivered and we appreciate your patience as we resolve this matter."
So, a refund and the games free to download? That's a good fix Sony, well done.