Reply
Highlighted
Apr 12 2013
By: B-r-a-t-i-n Hekseville Citizen 311 posts
Offline

New Complaint Form Not Working

10 replies 956 views Edited Apr 12, 2013

The new Complaint form doesn't work. Everytime I try to submit a complaint to report a user it keeps saying special characters not allowed. I have no idea why because I've even tried typing only letters without any numbers, periods, commas, etc... I've tried submitting it in Internet Explorer instead of Firefox and it still didn't let me. Why would this happen? Smiley Frustrated

 

Innapropriate ID's Problem.jpg


Hope this helped!

Keep on gaming!!!
Message 1 of 11 (956 Views)
Reply
0 Likes
PlayStation MVP
Registered: 12/21/2007
Online
51087 posts
 

Re: New Complaint Form Not Working

Apr 15, 2013

B-r-a-t-i-n wrote:

The new Complaint form doesn't work. Everytime I try to submit a complaint to report a user it keeps saying special characters not allowed. I have no idea why because I've even tried typing only letters without any numbers, periods, commas, etc... I've tried submitting it in Internet Explorer instead of Firefox and it still didn't let me. Why would this happen? Smiley Frustrated

 

Innapropriate ID's Problem.jpg


http://us.playstation.com/support/contact_options/index.htm  i would contact support directly and let them know of you issue trying to use the reporting system. 

Message 2 of 11 (630 Views)
PlayStation Support
Registered: 09/27/2010
Offline
6751 posts
 

Re: New Complaint Form Not Working

Apr 15, 2013

Hey all, 

 

Sorry this took me so long, but this issue has been escalated. I'll let you know when it has been fixed.

 

Thanks!

 

traWnza

Message 3 of 11 (617 Views)
Keyblade Wielder
Registered: 10/02/2011
Online
7536 posts
 

Re: New Complaint Form Not Working

Apr 16, 2013

It has escalated! OH NO! It gets worse before it gets better I guess. Good luck fixing it!

Message 4 of 11 (606 Views)
Reply
0 Likes
PlayStation MVP
Registered: 01/26/2007
Online
7869 posts
 

Re: New Complaint Form Not Working

Apr 16, 2013

GOW71 wrote:

It has escalated! OH NO! It gets worse before it gets better I guess. Good luck fixing it!


lol, not quite. Escalated in this sense means that Trawnza has pushed the issue to a higher place in the chain of command within Sony. That way the people in charge of these things will see it and be able to take care of the problem. Smiley Wink

Message 5 of 11 (598 Views)
Hekseville Citizen
Registered: 06/30/2012
Offline
311 posts
 

Re: New Complaint Form Not Working

Apr 16, 2013

Thank you Trawnza!


Hope this helped!

Keep on gaming!!!
Message 6 of 11 (592 Views)
Reply
0 Likes
Hekseville Citizen
Registered: 06/30/2012
Offline
311 posts
 

Re: New Complaint Form Not Working

Apr 16, 2013

Smiley HappyThank you for the advice PLYMCO_PILGRIM. I tried contacting them about this twice. One of the representatives said he'd contact his supervisors and another one said that they'd probably fix the issue in the future and didn't know anything they could do. Anyways... So thank you for the advice. Smiley Happy


Hope this helped!

Keep on gaming!!!
Message 7 of 11 (591 Views)
Reply
0 Likes
First Son
Registered: 07/08/2013
Offline
2 posts
 

Re: New Complaint Form Not Working

Jul 18, 2013

Sony doesn't want to hear about complaints, that's why their systems are always getting hacked by modders. I tried the same thing, the links are not working and they won't let you sign in. Sony will fail beacuse they don't offer a better alternative to Xbox. I would rather pay for xbox then deal with Sonys failure to answer customer complaints.

Message 8 of 11 (487 Views)
Hekseville Citizen
Registered: 06/30/2012
Offline
311 posts
 

Re: New Complaint Form Not Working

Jul 18, 2013

@playermechanic1: Well Trawnza forwarded it to someone who will fix the issue. However, I do know what you're saying. I reported this issue and it was forwarded to people higher above them over customer service three months ago. And then I reported the issue here. It's still not been resolved... I'd like to believe they're fixing the issue, but it's been a while since I reported this issue. I haven't had the issue where I can't sign in yet. All I can do is hope that they're fixing the issue, and if they don't then I won't use the form to report abuse; and hope they have an in game report feature.


Hope this helped!

Keep on gaming!!!
Message 9 of 11 (478 Views)
Reply
0 Likes
First Son
Registered: 06/10/2014
Offline
1 posts
 

Re: New Complaint Form Not Working

Jun 10, 2014

6/9/2014 and still not working. Unacceptable.

Message 10 of 11 (338 Views)
Reply
0 Likes