Chat is available:
Monday - Saturday, 6AM - 10PM, PST
Sunday, 8AM - 8PM, PST
That is the problem. This poor soul obviously used Google instead of Bing and was led astray.
Edit: duplicate threads merged
Imperator Danknovaxperaux Divi filius Imp XIII Pont Max Trib Pot XLIX Cos CXVI Primus Signiferi Box-xy Princeps Moderatores Pater Forum