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Welcome to the internet. May frustration by paying attention to idiots frustrate you further
what do expect? ofcourse your going to come across a idiot who likes to talk smack online, especially on a big title like black ops 2. just mute him an report him if you want, simple as that.
an i dont see why you should get offended off a random person who dont even know you. happy gaming
I'm not sure how much they can do. They can't record what people are saying. I believe the only way they would be able to punish people is if they get many reports against the jerk. Sony isnt going to ban someone without proof because one person reported them. Maybe with the recording feature on the ps4 it will be easier to prove abuse.
I do think the reporting system in Black Ops 2 is more effective as more people know about it and use it. So make sure you report them on there.