Reply
Highlighted
Apr 14 2013
By: T1tooo First Son 1 posts
Offline

Accidental Purchase

3 replies 267 views Edited Apr 14, 2013

I know it sounds dumb, but this is how it happened. I saw a game said that I needed to renew my license, and it said I had to go to the PSN store, I went to the game and saw it cost me money, I thought I had to download it like how I download items for season pass for free. I clicked on the purchase with no money in my wallet to make sure, and next thing you know it without any confirmation of any kind, it extracts funds from my card and purchases the game. There was a reason why I had no funds to be safe, then this happens, would there be any way to get a refund?

Message 1 of 4 (267 Views)
Reply
0 Likes
Shinra Executive
Registered: 01/09/2010
Offline
36071 posts
 

Re: Accidental Purchase

Apr 14, 2013

T1tooo wrote:

I know it sounds dumb, but this is how it happened. I saw a game said that I needed to renew my license, and it said I had to go to the PSN store, I went to the game and saw it cost me money, I thought I had to download it like how I download items for season pass for free. I clicked on the purchase with no money in my wallet to make sure, and next thing you know it without any confirmation of any kind, it extracts funds from my card and purchases the game. There was a reason why I had no funds to be safe, then this happens, would there be any way to get a refund?


Welcome to the PlayStation Community.

 

You're going to have to contact Sony customer support regarding this, just so you know all sales from the PS Store are generally classed as final & no refunds are given, but it's worth asking.

 

Here's the contact number, good luck.

 

Phone Icon
 

PHONE 800-345-SONY
Mon - Sun 6:00AM - 10:00PM Pacific

 

BRIT-KO

Message 2 of 4 (258 Views)
Keyblade Wielder
Registered: 10/02/2011
Offline
7543 posts
 

Re: Accidental Purchase

Apr 15, 2013

BRIT is correct. Contact customer support.  It is really your only option. Good luck!

Message 3 of 4 (245 Views)
Reply
0 Likes
MVP Support
Registered: 04/12/2010
Online
9478 posts
 

Re: Accidental Purchase

Apr 16, 2013

You selected the option to draw funds from your credit card if your wallet balance is not sufficient.

 

Best way to avoid this - remove your credit card info from your account.

** Use a unique password for your PSN ID - one you don't use anywhere else **
** Engage brain before putting mouth in gear **

Playstation Signature photo Signature-1.jpg
MVP Terms and Conditions ____________(=^‥^=)____________ Forum Rules of Conduct
========== SONY Customer Service 800-345-7669 or Live Chat ==========

Message 4 of 4 (226 Views)
Reply
0 Likes