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May 02 2014
By: Crow-queen Lombax Warrior 119 posts
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Account freezes going into Home

3 replies 156 views Edited May 2, 2014

My friend has a problem logging into Home.  When she goes in and reaches the News Veiwer, the video would run and then freeze along with the WWW symbol. This has been happening to her for the past 2 months and she has called the sony hotline and they put her through restoring the system and it hasn't helped. Can any help?

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MVP Support
Registered: 07/16/2012
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Re: Account freezes going into Home

May 2, 2014

 @Crow-queen If your buddy is still having trouble logging into PlayStation Home because of the validation screen, it's recommded to go to this link and follow those steps. - http://community.us.playstation.com/t5/PlayStation-Home-Support/INFO-Freezing-at-Validation-Screen/t...

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Lombax Warrior
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Re: Account freezes going into Home

May 3, 2014
Thank u
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Registered: 07/16/2012
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Re: Account freezes going into Home

May 3, 2014

@Crow-queen You're welcome.

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Playstation Telephone Hours: Monday-Friday 8:00am-8:00pm PST (Closed on Saturdays & Sundays)
Customer Service - 1-800-345-7669
Account and Billing Support - 1-877-971-7669
Sony Rewards - 1-888-715-7669
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