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First Son
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Re: Alice: Madness Returns Ultimate Edition Missing American McGee's Alice?

Dec 1, 2012
I didn't get McGee Alice either
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First Son
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Re: Alice: Madness Returns Ultimate Edition Missing American McGee's Alice?

Dec 2, 2012
Can we get an update on this, even if it's just to say you're still working on it?
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Splicer
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Re: Alice: Madness Returns Ultimate Edition Missing American McGee's Alice?

Dec 7, 2012

Everyone who is still having a problem with this is still bugging support, right?

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First Son
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Re: Alice: Madness Returns Ultimate Edition Missing American McGee's Alice?

Dec 7, 2012
I'll be calling again tomorrow.
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First Son
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Re: Alice: Madness Returns Ultimate Edition Missing American McGee's Alice?

Dec 7, 2012

so i guess this is how playstation network shows customer appreciation by stealing from us, im so ticked about not recieving my dlc this make no sense that they do us this way i'll never make another purchase they might do it again and again

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Hekseville Citizen
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Re: Alice: Madness Returns Ultimate Edition Missing American McGee's Alice?

Dec 10, 2012

I also never got the Alice McGee DLC that was supposed to be included with the Ultimate Edition. I called customer support about it and they told me to redownload it from my download list after deleting the game. However I still have this problem and I wouldn't of made the purchase of this game if I had known of this issue. I'm considering a refund as I'm not satisfied with the purchase being incomplete. I would however like some sort of help back on this.

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First Son
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Re: Alice: Madness Returns Ultimate Edition Missing American McGee's Alice?

Dec 10, 2012

On the PlayStaton Blog they've said they are going to send us vouchers over the PSN, but they haven't given any kind of time frame. It's been weeks now guys, what's the hold up? Why have you stopped communicating?

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First Son
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Re: Alice: Madness Returns Ultimate Edition Missing American McGee's Alice?

Dec 10, 2012

Calling or emailing support continues to be a waste of time for this issue because they still aren't aware of the problem and can't provide any helpful insight into how it is being resolved.

 

Please, we need an update from someone who knows what's being done to address this!  We've heard nothing new for two weeks now.

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PlayStation Community Manager
Registered: 08/02/2012
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Re: Alice: Madness Returns Ultimate Edition Missing American McGee's Alice?

[ Edited ]
Dec 11, 2012

CobraCommandrew wrote:
Can we get an update on this, even if it's just to say you're still working on it?

We are still working on this problem -- I just asked CS for an update and will hopefully be able to post more info soon.

 

**UPDATE** Just heard back that vouchers should be going out later tonight. Thanks for your patience everyone!

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Monster Hunter
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Re: Alice: Madness Returns Ultimate Edition Missing American McGee's Alice?

Dec 12, 2012

cheshire__smile wrote:

CobraCommandrew wrote:
Can we get an update on this, even if it's just to say you're still working on it?

We are still working on this problem -- I just asked CS for an update and will hopefully be able to post more info soon.

 

**UPDATE** Just heard back that vouchers should be going out later tonight. Thanks for your patience everyone!


how are thhow are they beng sent out... email or psn msg or both?
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