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Apr 21 2013
By: SojuFueled First Son 4 posts
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Can no longer use my credit card.

9 replies 217 views Edited Apr 21, 2013

Somewhere along the way PSN policy must have changed.  I've always used the PSN to make purchases because I live outside the US and it's a convenient way to get games in English.  Suddenly, a bit before the Dark Souls DLC was released to the best of my knowledge, PSN stopped accepting my american credit card. Is this something that can be corrected or worked around?

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Treasure Hunter
Registered: 08/23/2010
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Re: Can no longer use my credit card.

Apr 21, 2013

 

I'm sure you already checked, but your card isn't expired right? I really didn't see any announcment about PSN stop using certain cards in the last week or two, but it's a known issue of people having trouble using their credit/debit cards.

 

You can go here https://store.sonyentertainmentnetwork.com/#!/en-us/home/main

Sign In > Hover over your username > Account Settings

There you can overlook and edit if your info (instead of using the XMB).

YB

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MVP Support
Registered: 09/17/2009
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Re: Can no longer use my credit card.

Apr 21, 2013

No.  Sony does not intend that people that live outside the United States use the US Playstation Store, and regularly revises its card acceptance policies in order to prevent people that do that from using credit cards to fund their wallets.  If the billing address of the account is not in the US, then the card will not be accepted.  There is no such thing as an American credit card.  The card must have a US billing address in order to be accepted.

GKP
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Treasure Hunter
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Re: Can no longer use my credit card.

Apr 21, 2013

 

If you read the OP, they typed in a way as they have been doing it before and now it doesn't work. Think you misunderstood them.

YB

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First Son
Registered: 02/22/2010
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Re: Can no longer use my credit card.

Apr 21, 2013
The billing address is American. I just use it from overseas. I have it set to my mom's house.
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First Son
Registered: 02/22/2010
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Re: Can no longer use my credit card.

Apr 23, 2013

Still no official reply? Is Sony allergic to money? Sorting this out in their system will earn them hundreds of dollars in the long run.  I was, before this, a very loyal psn customer.

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VP of Gaming
Registered: 02/15/2003
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Re: Can no longer use my credit card.

Apr 23, 2013

Have you calledl SCEA during normal business hours at 1-800-345-7669? The call is free.

The way you play the game is the way you live your life.

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First Son
Registered: 02/22/2010
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Re: Can no longer use my credit card.

Apr 23, 2013
It's hard to do with my schedule, but I think you're right. I suppose I'll need to do that.
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MVP Support
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Re: Can no longer use my credit card.

Apr 23, 2013

You won't get an official reply in this forum.  Sony doesn't provide Playstation customer support via forum. It never did.  If you want an explanation from Playstation customer support, you have to use the phone, or live chat.  Be aware that Playstation customer support has no access to the payment system, and can't tell you for certain why the transaction was rejected.  There are lots of possible reasons, and as I said, the fact that it was accepted before, does not mean that it will be accepted now.

GKP
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First Son
Registered: 12/07/2009
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Re: Can no longer use my credit card.

May 8, 2013

I'm wondering if OP has gotten in contact with Sony yet.  I have been having this problem since April 2012.  I was hoping they would have fixed it by now....

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