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Jan 15 2013
By: mochuuu PlayStation Community Manager 1476 posts
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DMC Preorder DLC Slightly Delayed (SOLVED)

[ Edited ]
2 replies 400 views Edited Jan 16, 2013

Hi everyone, 

 

For those that preordered DMC on the PlayStation Store, we've noticed that the DLC that comes as the preorder gift is not available to download when the PS Store updates on 1/15. We're aware of the issue and are working to get the costume pack preorder bonus online asap. Estimates at this time are that it will be available to download by 1/18 at the latest, however it may be sooner than that. When it's live, those who preordered will be able to access the PS Store and download, of course at no charge. 

 

Apologies for the inconvenience, but we will update this thread as soon as the content is live. I've blocked replies to this thread so you can take advantage of the 'Subscribe' feature on this thread. Basically, you'll only get an email update for this thread when an SCEA rep replies. If you want to be emailed as soon as the content is live, make sure your Subscribe settigns are set to "Immediate Email Delivery" in the My Settings section udner the Subscriptions tab. 

 

Thank you

 

UPDATE 1: 1/15 @ 2:43PM

 

Looks like we have the issue worked out: If you preordered DMC, you may notice that the game doesn’t come bundled with the bonus preorder content. If you do not see this content, you may need to go to the DMC game page on the PlayStation Store, and click the download button. If you’ve already downloaded the game, you won’t need to download it again, just click the button to re-activate your entitlement in the system. At that point, you can download the bonus DLC individually. 

 

This thread will continue to be locked; however, if you'd like to leave feedback on your experience with this, please head to this thread: 

 

UPDATE 2 @ 4:21p

 

Some of you may be seeing the game on your XMB, but may be getting the message  to "Renew your License". If you're getting this, simply go to the PS Store and head to the DMC Game Page. Click "Download", but you don't have to download it again. This should simply re-entitle you to the game and should fix the issue. 

 

Please reply to this thread if you're still having issues. http://community.us.playstation.com/t5/PlayStation-Network/DMC-Preorder-DLC-Slightly-Delayed-SOLVED-...

- morgan haro, SCEA PlayStation Community Management Team
@morganharo


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PlayStation Community Manager
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Re: DMC Preorder DLC Slightly Delayed

Jan 15, 2013

UPDATE 1: 1/15 @ 2:43PM

 

Looks like we have the issue worked out: If you preordered DMC, you may notice that the game doesn’t come bundled with the bonus preorder content. If you do not see this content, you may need to go to the DMC game page on the PlayStation Store, and click the download button. If you’ve already downloaded the game, you won’t need to download it again, just click the button to re-activate your entitlement in the system. At that point, you can download the bonus DLC individually. 

 

Responses to this thread will continue to be blocked to allow for subscribers to this thread to receive email notifications from SCEA staff only. however, if you have continued feedback on this issue; head to this thread HERE

- morgan haro, SCEA PlayStation Community Management Team
@morganharo


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PlayStation Community Manager
Registered: 06/22/2009
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1476 posts
 

Re: DMC Preorder DLC Slightly Delayed (SOLVED)

Jan 16, 2013

UPDATE 2 @ 4:21p

 

Some of you may be seeing the game on your XMB, but may be getting the message  to "Renew your License". If you're getting this, simply go to the PS Store and head to the DMC Game Page. Click "Download", but you don't have to download it again. This should simply re-entitle you to the game and should fix the issue. 

 

Please reply to this thread if you're still having issues. http://community.us.playstation.com/t5/PlayStation-Network/DMC-Preorder-DLC-Slightly-Delayed-SOLVED-...

- morgan haro, SCEA PlayStation Community Management Team
@morganharo


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