Im Trying to download Vergils downfall dlc from the playstation store but after I confirm the purchase I get a error 80023171. I updated my billing info, tried again and I still get the same error, did anybody else get this error to, also how do I fix this issue I would really appreciate your help.
Same problem. I've had this error forever now. I can't buy any songs off of the rock band store. Really sucks. No one from ps3 support seems to be able to offer any answers. All forum posts I run across with this same error end up with a dead-end. Support simply doesn't reply and the last post remains to usual poster (or someone else posting the same problem). Very frustrating...how can no one know about this error code?!?! If the error code exists, that means someone programmed that in and should know about it, right?
Figured it out on my own last night. Posting here for anyone who finds this post in the future. I had to redo my credit card. Although the credit card # was already there when I went into the billing info, I had to just re-enter it all again. I'm not sure, but I think the expiration year was missing. In any event, start all the way from the begining with the billing info. Sign in, go into your account management and re-enter the billing information. That's what did it for me. I also had to reset my password for I assume a different issue. My password (which I KNEW was correct), wasn't letting me sign in for whatever reason. So I reset it with a new password, then went on to re-enter my billing info.
So if just re-entering the billing information alone doesn't work, first try resetting the password, log-in to the network, and then enter the billing information all over again. Probably just need to redo billing info, however these were the exact steps that I followed, and it worked. Don't think the resetting password is needed, but mentioning it just in case.
It makes me wonder why Sony dont just tell us that CC info has expired so we could renew it. Maybe someone on the inside is trying to stop us giving Sony money?
Ive had this error for some time and it has saved me a lot of money. I am reluctant to update my CC info now.
Well "01110100 01101000 01100001 01101110 01101011 01110011" for the help anyway.