No. They can't. First of all, customer support doesn't read the forum. Even if they did, they won't give you any information about the account until you prove that it is yours. One way you were supposed to do that is to know the date-of-birth (You forgot when you were born? A likely story) that was registered with the account, as well as having access to the account e-mail address. There are other ways to prove that the account is yours, but you will have to contact Playstation customer support via phone (800-345-SONY) or live chat (https://support.us.playstation.com/app/contact_opt
WISH I COULD FORGET MY BIRTH DATE . . . . .
You can say that again.
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How'd you forget your birthdate?
I suggest that you find access to a phone. There are phones almost everywhere. Tell whomever owns the phone that the call is free. Then dieal 1-800-345-6779 during normal business hours and state your case.
1: This person is trying to steal someone else's account and thinks that the members here in the forums, and Sony themselves, are stupid enough to allow an imbecile like him/her to do that.
2: This person is underage and unable to play M rated games online, or make purchases online with his parents', or a stolen, credit-card and so he randomly picked a birthdate when creating his user account in order to bypass the age restrictions.
Since this was his very first post here, I'm almost 100% positive that it's one of the two items listed above.
Sorry bugger. You have failed and you will not get the free stuff you were hoping to get. Try not to lie next time. The truth gets you much further in life.
That's generally why we always direct them to customer support The people that tend to answer a concern like this anyway know that is a potential scenario. To just come right out and accuse someone of it though is a tad harsh. Some people do come on legitimately looking for help and don't know the best way to get it.
It's good to be helpful and non-accusatory. Because you never really know...