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Apr 16 2013
By: Xnasty__DreamZz First Son 1 posts
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Forgot My Password and BDate

9 replies 251 views Edited Apr 16, 2013

Hey sony i forgot my password and my bdate to my ps3 online account and dont have a phone to call you anyway you guys could just email me on what to do?

 

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MVP Support
Registered: 09/17/2009
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Re: Forgot My Password and BDate

Apr 16, 2013

No.  They can't.  First of all, customer support doesn't read the forum.  Even if they did, they won't give you any information about the account until you prove that it is yours.  One way you were supposed to do that is to know the date-of-birth (You forgot when you were born?  A likely story) that was registered with the account, as well as having access to the account e-mail address.  There are other ways to prove that the account is yours, but you will have to contact Playstation customer support via phone (800-345-SONY) or live chat (https://support.us.playstation.com/app/contact_options) to provide them.  Nothing can be done about this in the forum.

GKP
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Lombax Warrior
Registered: 02/08/2012
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Re: Forgot My Password and BDate

Apr 16, 2013

 

WISH I COULD FORGET MY BIRTH DATE . . . . .

 photo BOSTONRED_zps198fa9ed.jpg
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Shinra Executive
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Re: Forgot My Password and BDate

[ Edited ]
Apr 16, 2013

pfp1935 wrote:

 

WISH I COULD FORGET MY BIRTH DATE . . . . .


Indeed!

 

BRIT-KO

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Lombax Warrior
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Re: Forgot My Password and BDate

Apr 16, 2013

 

Mabe your mother , father , brother , sister or uncle ,aunt ,cousin auh somebody must know when you were born ........

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Treasure Hunter
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Re: Forgot My Password and BDate

Apr 16, 2013

pfp1935 wrote:

 

WISH I COULD FORGET MY BIRTH DATE . . . . .


You can say that again.:smileyvery-happy:

 

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PlayStation MVP
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Re: Forgot My Password and BDate

Apr 16, 2013

pfp1935 wrote:

 

WISH I COULD FORGET MY BIRTH DATE . . . . .


Oh do I ever!

 

Moble

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VP of Gaming
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Re: Forgot My Password and BDate

Apr 16, 2013

How'd you forget your birthdate?

 

I suggest that you find access to a phone. There are phones almost everywhere. Tell whomever owns the phone that the call is free. Then dieal 1-800-345-6779 during normal business hours and state your case.

 

Good luck.

The way you play the game is the way you live your life.

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I Only Post Everything
Registered: 12/22/2008
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Re: Forgot My Password and BDate

Apr 17, 2013
Heh. There are one of two possible situations here:

1: This person is trying to steal someone else's account and thinks that the members here in the forums, and Sony themselves, are stupid enough to allow an imbecile like him/her to do that.

2: This person is underage and unable to play M rated games online, or make purchases online with his parents', or a stolen, credit-card and so he randomly picked a birthdate when creating his user account in order to bypass the age restrictions.

Since this was his very first post here, I'm almost 100% positive that it's one of the two items listed above.

Sorry bugger. You have failed and you will not get the free stuff you were hoping to get. Try not to lie next time. The truth gets you much further in life.
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Keyblade Wielder
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Re: Forgot My Password and BDate

Apr 17, 2013

That's generally why we always direct them to customer support :smileywink:  The people that tend to answer a concern like this anyway know that is a potential scenario.  To just come right out and accuse someone of it though is a tad harsh.  Some people do come on legitimately looking for help and don't know the best way to get it.

 

It's good to be helpful and non-accusatory. Because you never really know...

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