Reply
Feb 13 2013
By: liberi_ First Son 7 posts
Offline

Free games charged to my wallet

8 replies 242 views Edited Feb 13, 2013

Hi, I just was watching the list of games on psn store on my system and rayman 3 hd and alien breed were marked as free, so I started to download them but the games were charget to my wallet.

Please fix this in the store, and if the games aren't free just remove the license from my account and restore the funds please.

Regards

Message 1 of 9 (242 Views)
Reply
0 Likes
First Son
Registered: 02/13/2013
Offline
10 posts
 

Re: Free games charged to my wallet

Feb 13, 2013

I have the exact problem with nba2013 and raymand 3 HD... 

A refund would be nice. I don't want these games.

Message 2 of 9 (240 Views)
Reply
0 Likes
MVP Support
Registered: 03/01/2010
Offline
18791 posts
 

Re: Free games charged to my wallet

Feb 13, 2013
Message 3 of 9 (234 Views)
Reply
0 Likes
PlayStation MVP
Registered: 07/14/2011
Offline
393 posts
 

Re: Free games charged to my wallet

Feb 13, 2013

Got the same problem but with Alien Breed. Was charged $7.99 for it >:l

Message 4 of 9 (214 Views)
Reply
0 Likes
First Son
Registered: 02/13/2013
Offline
5 posts
 

Re: Free games charged to my wallet

Feb 13, 2013

same :smileymad:

Message 5 of 9 (191 Views)
Reply
0 Likes
First Son
Registered: 02/13/2013
Offline
1 posts
 

Re: Free games charged to my wallet

[ Edited ]
Feb 13, 2013

Got dinged $7.99 for "Alien Breed" as well ... without any charge confirmation or shopping cart screen coming up!  The hold times for 800-345-7669 are getting REALLY long, but the current agent I'm talking to hasn't heard this yet (???), so just call & immediately request the refund.

 

However, I did catch myself when "Rayman 3 HD" showed as free in the list, but the game detail page said $4.99, so apparently that game's entry is currently being fixed.

 

=================

 

Update ... after talking to Support, researching the problem will take 10-15 business days to research, along with an additional 3 business days to refund.  He asked for the date/time of the transaction, as well as registered email & online ID, but I was disappointed that he had no way to document the transaction #.  I'm going to assume that this issue will take off & get resolved fast, so refunds should happen quickly as soon as heads start rolling on PSN's end. :-)

Message 6 of 9 (179 Views)
Reply
0 Likes
First Son
Registered: 02/13/2013
Offline
4 posts
 

Re: Free games charged to my wallet

[ Edited ]
Feb 13, 2013
Same Alien Breed issue... I called customer support and I was told that a refund request would be submitted and that they are on a case by case basis but also reminded about my customer agreement and that they don't give refunds blah blah blah .... Also told that it could take 10-15 days for my request to be reviewed and if by chance it is accepted 3-5 days for the funds to go back in my wallet. This is nonsense. The game was marked Free and I am glad to see I am not the only one who has experienced this. I was not taken to the normal cart and confirm purchase screens. I spend hundreds if not thousands of dollars on the Store and have about 150 full psn games on my account plus countless DLC. I know how it works. This is principle. I would like my $7.99 back, I have little to no interest in this game, just an impulse "nothing to lose download"... Good thing I have Playstation Plus or the store would have robbed me of 2 dollars more
Message 7 of 9 (166 Views)
Reply
0 Likes
First Son
Registered: 02/13/2013
Offline
10 posts
 

Re: Free games charged to my wallet

Feb 13, 2013

Just got off the phone with them. They sent the request for a refund to their billing department and will have an answer within 10-15 business days depending on how bad the issue is. I suggest you all call so that they look into it. 

 

PS: I waited in line for ~15 minutes

Message 8 of 9 (161 Views)
Reply
0 Likes
First Son
Registered: 02/13/2013
Offline
7 posts
 

Re: Free games charged to my wallet

Feb 13, 2013

I cannot call because I'm not in the US right now.

This is sad.

Message 9 of 9 (150 Views)
Reply
0 Likes