02-12-2013 04:19 PM
Hi, I just was watching the list of games on psn store on my system and rayman 3 hd and alien breed were marked as free, so I started to download them but the games were charget to my wallet.
Please fix this in the store, and if the games aren't free just remove the license from my account and restore the funds please.
02-12-2013 04:22 PM
02-12-2013 04:40 PM - edited 02-12-2013 04:45 PM
Got dinged $7.99 for "Alien Breed" as well ... without any charge confirmation or shopping cart screen coming up! The hold times for 800-345-7669 are getting REALLY long, but the current agent I'm talking to hasn't heard this yet (???), so just call & immediately request the refund.
However, I did catch myself when "Rayman 3 HD" showed as free in the list, but the game detail page said $4.99, so apparently that game's entry is currently being fixed.
Update ... after talking to Support, researching the problem will take 10-15 business days to research, along with an additional 3 business days to refund. He asked for the date/time of the transaction, as well as registered email & online ID, but I was disappointed that he had no way to document the transaction #. I'm going to assume that this issue will take off & get resolved fast, so refunds should happen quickly as soon as heads start rolling on PSN's end. :-)
02-12-2013 04:50 PM - edited 02-12-2013 04:51 PM
02-12-2013 04:50 PM
Just got off the phone with them. They sent the request for a refund to their billing department and will have an answer within 10-15 business days depending on how bad the issue is. I suggest you all call so that they look into it.
PS: I waited in line for ~15 minutes