If you are getting an error that your PSN account password is incorrect, you may need to reset it. We routinely monitor for irregular activity, and if such activity is detected, we may sometimes reset passwords of affected SEN accounts to protect consumers and their account information.
Please visit this page for details on how to reset your password: Change and Reset Your Password
Note that if you have access to the email address and Date of Birth associated with the account, you will be able to reset it yourself. If you are missing one or both of those, then you will need to contact us for further assistance via the links listed under 'Need Some Extra Help'.