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Jun 19 2013
By: Maverick_fox1 Sackboy 559 posts
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Missing content on my download list

12 replies 2799 views Edited Jun 19, 2013

There has been some missing items on my dl list for a while, first MKII, but that was "fine" because the game was removed from the store, then Wipeout HD and its add on (got them on the wellcome pack) were removed from my list, now I can't find Quantum Conundrum that came on the Tomb Raider bundle. When searching for  Quantum Conundrum on the store it askme to pay full price. can I recover  Quantum Conundrum?

 

 

note: I found Wipeout HD free for PS plus and added it to my list, but I should't need PS plus to play it

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MVP Support
Registered: 03/01/2010
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Re: Missing content on my download list

Jun 19, 2013

It doesn't matter if content was removed from the store. It'll still be in the download list under account management for the account that purchased (or redeemed) it. Are you logged in to the purchasing (or redeeming)account.

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Sackboy
Registered: 07/07/2006
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Re: Missing content on my download list

Jun 19, 2013

Yes I'm always log in the same account, right now ths PSN won't let me log in, but checking my dl list on the pc store Quantum conundrum is still missing.

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MVP Support
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Re: Missing content on my download list

Jun 19, 2013

Maverick_fox1 wrote:

Yes I'm always log in the same account, right now ths PSN won't let me log in, but checking my dl list on the pc store Quantum conundrum is still missing.


You'll have to wait until you can sign in and check your download list on the PS3 under account management. Actually I had no trouble finding Quantum Conundrum

 

https://store.sonyentertainmentnetwork.com/#!/en-us/cid=UP0082-NPUB30601_00-QUANTUMCONUNFULL

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Sackboy
Registered: 07/07/2006
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Re: Missing content on my download list

Jun 19, 2013

Yes, the game is on the store, but not on my download list, I bought the tomb raider/quantum bundle and yet quantum isn't on my list, maybe it is beacuse I add it while it was free for plus, then I bought the bundle, my ps plus expired and it disappeared from my dl list. I  renewed my PS plus suscription and still cant find Quantum on my dl list.

 

if i search for it on the store it askme to pay full price ( doesn't give the option to re-download free)  

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Monster Hunter
Registered: 02/12/2013
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Re: Missing content on my download list

Jun 20, 2013
I have an issue with not seeing content in my download list too, but maybe I'm wrong on this part. I bought and downloaded some videos, and none of them appear on my download list. I have a video I just bought, downloaded it, and now the PS3 say I don't own it. But I checked my transaction history, and it show that I bought it.
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Sackboy
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Re: Missing content on my download list

Jun 20, 2013

Well, I already contacted costumer support and even when I showed them the receipt for the bundle they could't do anything, this is the second time this has happened to me, there's has to be a glitch in the store that disapears content from your download list if you try to buy a game after downlad it with plus. It sucks, I did liked Quantum conundrum, but won't be paying twice for it :/

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Ghost of Sparta
Registered: 11/20/2008
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Re: Missing content on my download list

Jun 20, 2013

Try calling again maybe? Once upon a time, my download of Borderlands disappeared. I emailed them, provided them with the transaction information, and they gave me a refund and allowed me to keep the DLCs, which were part of the bundle I purchased, and did not disappear.

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Monster Hunter
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Re: Missing content on my download list

Jun 20, 2013
I just contacted customer support through chat, and they saw the purchases in the transaction history, so they reset my download list. Now everything that I bought appear in my download list.
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Ghost of Sparta
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Re: Missing content on my download list

[ Edited ]
Jun 20, 2013

Ignore me.

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