This problem is described in more detail on the PSN General Discussion forum.
Basically the problem was this: if you purchased the Motorstorm RC Complete Edition last month you did not get all the DLC that was advertised. After weeks of back and forth with email support (where they suggested that I power cycle my network devices), I finally got a message in my PSN inbox that they were aware of the problem and were going to fix it. 2-3 days later I got another message in my PSN inbox. This one included a 12-digit code to obtain the (hopefully) more complete edition of Motorstorm RC Complete Edition. Problem is...when you try to redeem the code you get an error. No codes or any thing...the message jsut says "An error has occurred".
This problem has been going on for over a month and it is an exercise in frustration to get any sort of help. Where do we turn to next?
Is the email support gone? I do not see it on the "contact us" page. I really don't have the time to hang on the phone for hours just to try to expalin this to someone. It seems like we are getting no help on this forum either. I am really frustrated over this whole experience.