It's true. You have to start a new my career and right before the showcase game, you see the VC and can upgrade your guy before the game. Sucks I wasted 5 days on another career
Thing is, other people that have said this have said that their VC showed up on the main screen, or on My Team or whatever, but mine just keeps saying "resolving prior failed transaction" then "there was a problem that will be resolved at the earliest opportunity," but this was over a week ago. So the VC is not coming into my game at all... you think starting a new character will really fix that? I can try it later, but I think my situation sounds different than what others are describing here.