09-16-2012 01:49 PM
I watched the first game, Philadelphia vs. Baltimore with few issues but the Dallas Cowboys vs. Seattle Seahwks game is unwatchable. How can it work for one game and be a complete disaster for another. It continues to buffer and stop. This is beyond frustrating since the main reason I bought this is to watch Dallas Cowboy games. I am beyond frustrated that Sony and Direct TV cannot get this service figured out after having the same issues last year and now this year as well.
And NO it is not my internet connection. So stop telling everyone that is the problem. It is your service!
09-16-2012 02:26 PM
OP here - I've submitted a "refund request" too. They remind you that "all sales are final." It could take 10-15 biz days for an emailed decision from some other branch of the company.
This is **bleep** our money back.
First, definitely call 800 345 7669 and submit the refund request. Tell them this is false advertising. Then ask for a supervisor. Tell the supervisor you want a refund now, not later, not maybe. Tell them you will spread this on social media.
Here's the Twitter handles:
Be firm, but not profane or anything, so they can't just dismiss you.
Put this on each of your tweets so it has a chance of getting more attention:
Here's a sample tweet:
Hey @AskPlayStation @PlayStation NFL Sunday Ticket doesn't work and I want a refund now! This is false advertising. #NFLSUNDAYRIPOFF
This is our best way to get attention and refunds - by making it very public, and letting everyone know that PlayStation is not responding by giving prompt refunds.
09-16-2012 02:29 PM
I paid 299 for this crap!! All i wanted is to watch the Cowboys game and it keeps buffering and can't even watch the game!! Went to audio on the pc! this is BS!! Why all the money up front? Did they know this would possibly happen? Totally unacceptable!!!
09-16-2012 02:35 PM
I just purchased sunday ticket for my PS3... this is my first experience and it is horrible. I have actually switched back to watching it through my antenna because the games are worse than 480p and buffer every 10 seconds. On speedtest.net im getting 25 mbps down and when i test it on my ps3 i get 20 down. This is **bleep**. Netflix and amazon work flawlessly.
09-16-2012 05:40 PM
Watching Seattle and Dallas was impossible. The 1st half of the game was filled with pauses and skips on the game. I missed at least one touch down when the stream jumped over about 3-5 mins of the game. The 2nd half was a little better.
Calling support wasn't any help. Just made me even madder that I paid $300 for a service that isn't watchable.
09-17-2012 04:36 AM
I called at halftime of the game yesterday. The first two weeks before the Dallas game was fine. Then, all of a sudden it pauses, skips, and locks up. I have 20 MBPS on my ps3 so bandwitch isn't an issue either. If I wanted this I could have watched it on a bootleg site for free. The basic answer I recieved, was the server's tend to be busy when the cowboys are on.
09-17-2012 07:25 AM
Well if they know certain games cause more traffic then why the heck don't they plan for it to make sure they have the infrastructure to handle it. Absolutely ridiculous. I just cannot believe the incompetence of both PS3 and Direct TV. I just don't understand why they would offer a product with so many flaws. I better get a refund!