I digress. I contacted customer support. Sony, your phone system sucks But I managed to get a person who was patient and convincing. He convinced me to delete and reinstall the program, even though I did it already. After it downloaded and I reinstalled, the app said it needed to be updated and , Viola, I got to see jake locker scramble for five yards and get tackled. Now I know to just try and delete and update for future reference. GO TITANS!!!!