Just an FYI, but Sony does not run these forums, or respond on these forums. These forums are a user community for the Sony products. Therefore, if you want to contact Sony, you need to contact them from their support page on their main website, not on the forums.
Also, this is the US Community Forum. Any issues with items in other region's networks should be brought up in their specific forums. E.G. if you have an issue with a UK item, you should bring that up on the UK forums, not the US ones.