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SIEA
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Re: PS Store Showing Free Items When It's Not

Feb 28, 2013

jshulze wrote:

There is a lot being said by a bunch of different people, can we get an update on this? At least let us know whats going on.


I'm working with our Customer Service teams to determine a path for people who are stating that they did not receive their full refund. 

 

Should have something by next week on this. Thank you for your patience. 

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SIEA
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Re: PS Store Showing Free Items When It's Not

Feb 28, 2013

jshulze wrote:

There is a lot being said by a bunch of different people, can we get an update on this? At least let us know whats going on.


You can also subscribe to the main thread on this where I will be posting updates. 

 

http://community.us.playstation.com/t5/PlayStation-Plus-Support/Titles-Showed-Free-for-Plus-Members-...

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First Son
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Re: PS Store Showing Free Items When It's Not

Feb 28, 2013
Thanks for the update. I still don't like it is taking this long for the $5 game Rayman. Seeing as how lots of people got $10 for being loyal.
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First Son
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Re: PS Store Showing Free Items When It's Not

Mar 1, 2013
Still haven't gotten a refund, even after contacting customer support and them telling me I should get a message through the XMB in a few days. That was on Feb 25 and I still don't have my money.
I will make my voice heard, I will not be silenced.

Update 4.45 killed my PS3.

Update 4.46 couldn't be installed until I formatted my 1TB HDD.
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First Son
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Re: PS Store Showing Free Items When It's Not

[ Edited ]
Mar 1, 2013

Morgan, it is not only those that have not received a full refund, I only clicked on Might & Magic and requested a refund as soon as I saw I was charged. I still have not seen any message about a refund other than my communication with customer service by e-mail, stating I should have already got a refund by now. Hopefully you sort all of us that were charged out and don't neglect those of us who have better things to do than hound Customer Support.

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Hekseville Citizen
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Re: PS Store Showing Free Items When It's Not

Mar 1, 2013
Yep same here I only downloaded might and magic and rayman 3 and havent received anything I will for sure remove my credit card off my account heading forward
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First Son
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Re: PS Store Showing Free Items When It's Not

Mar 1, 2013

In my case, I had the funds in my wallet, there was no confirmation of charging, the content purchase went through much like how demos are done now. I learned to remove my CC info long ago. I'm starting to wonder if I should just leave my psn wallet empty until I'm using it.

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First Son
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Re: PS Store Showing Free Items When It's Not

Mar 2, 2013
I was one of the people who file a complaint few minutes after I learned that I was charged $4.99 for the Rayman HD and $7.49 for the Might and Magic last 02/12/13 when it appeared as free in the PSN. Though I received a $10 refund, I still wish I could get my full refund. What happen is that since I still have balance in my wallet, Sony just charged my credit card two $5 transaction (total of $10), but the real amount that I was charged including my balance in my wallet at that time was $12.48 I still could use that amount for Resident Evil 6 dlc if you look at it. I would have just let this go, but these 2 games are just not worth keeping. I'm still hoping I could get my remaining $2.48 refund please.
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First Son
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Re: PS Store Showing Free Items When It's Not

[ Edited ]
Mar 3, 2013

Still haven't a message or refund yet. I've had to buy $40 in psn cards because the money you stole was for something I was planning on buying. 

F U C K you guys.

I will make my voice heard, I will not be silenced.

Update 4.45 killed my PS3.

Update 4.46 couldn't be installed until I formatted my 1TB HDD.
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Splicer
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Re: PS Store Showing Free Items When It's Not

Mar 4, 2013

Charlie Scene, I understand the frustration, I'm frustrated too, but give Mochuuu a chance here, he's been giving us updates and trying to make things better for us, and I for one am thankful for that. It at least seems like someone is on our side. I know that Mochuuu is going to make this right for us.

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