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Monster Hunter
Registered: 03/07/2009
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Re: PS Store Showing Free Items When It's Not

Mar 4, 2013

I am just checking in as well.  Patiently waiting for an update and hoping I get my refund in time to use it towards Bioshock Infinite Day 1 Digital.  Smiley Happy

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Hekseville Citizen
Registered: 04/12/2012
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Re: PS Store Showing Free Items When It's Not

Mar 4, 2013
Is anyone else feeling abandoned after a full week with no updates and no refund? Or is it just me?
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First Son
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Re: PS Store Showing Free Items When It's Not

Mar 5, 2013

I am hoping once the store comes back up we will see our refunds

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Splicer
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Re: PS Store Showing Free Items When It's Not

Mar 5, 2013

Any updates?

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First Son
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Re: PS Store Showing Free Items When It's Not

Mar 5, 2013
Come on, give us a update Morgan. It has been almost a week and still nothing.
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Hekseville Citizen
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Re: PS Store Showing Free Items When It's Not

Mar 5, 2013
Yup, an update would be great. Or better yet how about giving us a refund please?
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Hekseville Citizen
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Re: PS Store Showing Free Items When It's Not

Mar 5, 2013

we need to spam messages regarding this during the ps update blog cause this is bs I need that money for vita sale 

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First Son
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Re: PS Store Showing Free Items When It's Not

Mar 5, 2013

I just downloaded a copy of Might and Magic Clash of heroes and a King of Fighters XIII DLC that was listed as free under the Valentine's day sale.  It gave me no warning of being charged for it but I later recieved an email that I was charged for it.  I would not have downloaded it had I known it was not free.

I received $5.00 back, but I need the full refund.

Thanks a lot for any help.

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SIEA
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Re: PS Store Showing Free Items When It's Not

Mar 5, 2013

Vonrambus wrote:
Yup, an update would be great. Or better yet how about giving us a refund please?

Hey guys, 

 

Thanks for being patient. At this time, if you have still not yet been given  a full refund on the issue where content was shown as free, my best advice is to contact Customer Service and let them know the situation. 

 

https://support.us.playstation.com/app/contact_options 

 

If possible, please have your email receipt from the transactions. 

 

If you're not able to find a resolution you're looking for through contacting Customer Service, please send me a Private Message on these forums with any correspondence from the CS team and I will review it further, but ONLY after you've given the CS team adequate time to review your case.

 

Apologies for the inconvenience here and I look forward to ensuring that if you were in fact charged for content that was listed as free, and have not receievd your full refund, that you get the funds back. 

 

Thank you, 

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Hekseville Citizen
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Re: PS Store Showing Free Items When It's Not

Mar 5, 2013
Thanks for the update but that only brings me around full circle since customer service's solution was to suscribe to your blog. I guess I'll try them again maybe I'll get someone who actually wants to help this time.
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