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SIEA
Registered: 06/22/2009
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Re: PS Store Showing Free Items When It's Not

Mar 7, 2013

Hi everyone, 

 

As mentioned, if you did not received a refund, please send me a PM on these forums and I'll get with CS to get to the bottom. The following people eaither reached out to me, or I noted their issue: 

 

PSN ID: PhoenixAlessia

PSN ID: Charlie_Scene13

PSN ID: Vonrambus

PSN ID: Wezker

PSN ID: Dreamer3kx

PSN ID: Geohen

 


I've sent your cases to CS Management directly and either CS, or I, will have an update for you within one week from today. Seems refunds are missing mostly from those who 'puchased' Rayman 3HD and Might and Magic: Clash of Heroes. 

 

If you still believe you need a refund and don't see your name on that list above, please send me a PM with the games you're awaiting a refund on. The next time I will send a note to CS will be Monday afternoon. Remember, these games need to have been 'purchased' on 2/12 when they were accidentally marked as Free for a limited time on the Store. 

 

Thanks very much for your patience. 

 

Thank you, 

 

 

 

 

 

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Splicer
Registered: 07/16/2007
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Re: PS Store Showing Free Items When It's Not

Mar 7, 2013

I sent a PM to you, I'm not sure if I did it right, as I haven't ever sent one before, but I too have not recieved my refund for Rayman 3 HD and Might & Magic Heroes. CS denied my refund twice. Thank you for all you are doing for us.

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Hekseville Citizen
Registered: 10/08/2008
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Re: PS Store Showing Free Items When It's Not

Mar 7, 2013
Sent u pm twice now waiting foe response
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SIEA
Registered: 06/22/2009
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Re: PS Store Showing Free Items When It's Not

Mar 7, 2013

megacarlos wrote:
Sent u pm twice now waiting foe response

got it. You'll be in the next wave I send to CS. 

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SIEA
Registered: 06/22/2009
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Re: PS Store Showing Free Items When It's Not

Mar 7, 2013

jshulze wrote:

I sent a PM to you, I'm not sure if I did it right, as I haven't ever sent one before, but I too have not recieved my refund for Rayman 3 HD and Might & Magic Heroes. CS denied my refund twice. Thank you for all you are doing for us.


got it

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First Son
Registered: 02/13/2013
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Re: PS Store Showing Free Items When It's Not

Mar 7, 2013
Sign-in ID: mr.tajon@yahoo.com
Online ID: clement_raymond
Item # 1: Rayman HD 02/12/13
Item # 2: Might and Magic 02/12/13
Transaction # 1: 3713064972
Transaction # 2: 3711199238

PS. How many times do I have to do this just to get my refund? I file a complaint about this day 1 when it happened last 02/12/13. Almost a month later, I'm back from where I started.
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First Son
Registered: 02/25/2013
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Re: PS Store Showing Free Items When It's Not

Mar 8, 2013

So management was able to refund my 12.48. Thank you Morgan if that was you. Now to blow it and another 40+ on the Vita sale!

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First Son
Registered: 03/08/2013
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Re: PS Store Showing Free Items When It's Not

[ Edited ]
Mar 8, 2013
PSN ID: SapceAce73 - just sent you my private message with all the transaction details. Hope it got to you fine.

Thank you
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First Son
Registered: 12/24/2009
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Re: PS Store Showing Free Items When It's Not

Mar 8, 2013

morgan i also sent a pm to you. I really hope you read it.

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First Son
Registered: 02/22/2013
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Re: AS Store Showing Free Items When It's Not

Mar 8, 2013

After 45 minutes on the phone with CS and requesting to speak to a supervisor I was told I should receive my refund within 10 days.

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