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First Son
Registered: 10/17/2012
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Re: PS3 Error Code 80029564 Failling to Install at 14%

Oct 17, 2012

it's been happen to me when i download demos, big file, small Ps1 file went installed. CoD blackops DLc stop installing at 14%. I called the tech suport they told me that there is not enough issue for them to fix it. They told me to take it to a friend s house to try downloading on there server. They never said anything about a ram issue, and this is Playstation~?`

 

Word of mouth from friends is that it is a ram issue. The ram has failed~!` So Playstation is not taking my playstation in to fix the ram issue, or put new ram in to it. do we fix it are selfs, and dose it not tell you in he manual Do Not open the consuals~?`  why can't they fix there busted produce~!` I am upset at playstation~!`

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First Son
Registered: 11/01/2012
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Re: PS3 Error Code 80029564 Failling to Install at 14%

Nov 1, 2012
this is an ongoing problem...I too reach dreaded 14%..then error code... and suggested actions...its annoying??? I too am looking for answers.....seems we are not alone in this issue.......someone suggested putting PS3 into safe mode.....i suggest you google or you tube how to do this....
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First Son
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Re: PS3 Error Code 80029564 Failling to Install at 14%

Nov 1, 2012
I have just tried..PS3 safe mode... it detected errors..on my data base..and other areas... which it auto fixed itself...i tried the 3 recommended steps that SONY sugest...1 RESTORE DEFAULT SETTINGS ..2 RESTORE FILE SYSTEM>>>3 REBUILD DATA BASE.... then I switched on with heightened anticipation... and guess what... SAME old errorr....80029564.....its becoming tiresome now.... COME ONE SONY... GET YOUR ACT TOGETHER>>>!!! there is a lot of angry and disappointed SONY customers..... if it is a RAM issue.. then SONY should FIX this problem... free of charge !!!!!
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First Son
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Re: PS3 Error Code 80029564 Failling to Install at 14%

Nov 1, 2012
putting PS£ into safe mode.. and following instructions...seems to work.. failing this you might be one of the unlucky ones with a RAM issue... which SONY will not fix... as they do not recognise this as a big enough issue... I think SONY need to rethink thier attitude towards customers.... because buying another PS3 will not rectify this.....I know.. I BOUGHT a NEW one... SAME OLD problem !!!!!
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First Son
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Re: PS3 Error Code 80029564 Failling to Install at 14%

[ Edited ]
Nov 15, 2012

My PS3 currently running with fw4.31(not mandatory update). I just downloaded RE5 Gold Edition and installed then got the error code around 14% and did the suggestions, after downloading and install it AGAIN, it stops installing at 14%. did it for the third time same thing happened, did it again another day and still the same.

Weird, why always at 14% all of us? 
No stable or confirmed fix by $ony? 

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First Son
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Re: PS3 Error Code 80029564 Failling to Install at 14%

Nov 19, 2012

morning guys... finally, i successfully downloaded and installed One Piece from PS Store. Found out the culprit is the modem setting. I disable the Firewall option in the modem and it went well. There are 2 possibilities this error could happened: 1) The Firewall feature in the modem. This feature will block "malicious" code from the internet. I will try give an example of this "malicious" content. 2) Some ISP provide Internet Shield Programme. Some are given free and some are given as a trial. I'm not sure how and where this programme running. If u familiar with downloading games from PS Store, usually they also have full unlock key as separate file to be downloaded. But as for One Piece, the only file is the game file. Maybe the unlock key is built-in in the game code. So it will be like installation within installation (full unlock key installation). Thus, it is like "virus/trojan" behaviour. The modem sees this as a threat and bock that tiny part of content. By doing this, your installation file is already corrupted and u will get an error while installing. I also downloaded AC3 from PS Store. With that game, there is a separate file for full unlocking. There is no problem when download and install AC3. As for RE6, there is no unlock key file but I also can installed it without issue. Maybe how the game developer play with their code will determine your download success. That's it guys. Hope this will help you guys a bit.

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First Son
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Re: PS3 Error Code 80029564 Failling to Install at 14%

Dec 13, 2012

I am tired of this crap!  Sony needs to find a fix, I haven't changed my setting or adjusted Nything on my end and I used to download stuff just fine.  I am a Plus subscriber  so I  download the free  games (large files) all the time.  But for some reason after an update I have a 5% chance of downloading a working file.   By this I mean I delete, download, try to install again... This is getting old, I have stuf I paid for I want to download and play, and I still can't until I just get "lucky" and will install.  

 

Fix it 

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First Son
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Re: PS3 Error Code 80029564 Failling to Install at 14%

Dec 18, 2012


Subject
I resently came across the error 80029564. I have done all the generic guff, I h...

Discussion Thread
Response Via Email (Ryan K.) 12/17/2012 02:11 PM
Hello Matthew,

Thank you for contacting PlayStation® Support. My name is Ryan, I understand it is very frustrating to receive errors while trying to download and install your PlayStation®3 (PS3™) games, especially when everything else downloads and installs just fine. However, we do need to determine if there is a file that is being corrupted during the download process. I am more than happy to help you troubleshoot the Internet connection to the Sony Entertainment Network (SEN) on your PlayStation®3 system today.

I would like to take a moment to discuss the reports you are seeing on our forums. The Internet, while an amazing tool, can also act as a filter. A very small number of consumers who experience an issue can make an error that a very small amount of customers experience seem much more widespread than it truly is. I do understand how prevalent an issue can seem when you are viewing it in these circumstances.

The PS3™ is a bit different than a personal computer and it is possible that there are firewall's in your Internet equipment or other restrictions that are interfering with the connection. I would like to make sure you have attempted the following steps for your Internet connection to help us determine if the problem lies within the connection or within your PlayStation®3 system itself.

• First, delete the game. From your XrossMediaBar™ (XMB™), go to Game > locate the game > press the [TRIANGLE] button and delete it.

• Secondly, disable your Media Server Connection. From your XMB™, go to Settings > Network Settings > Media Server Connection, and disable. Then turn off your PS3™.

• Power-Cycle ALL Network Devices:
Unplug ALL of your network devices and equipment, making sure all lights on the modem and router are turned off for two (2) full minutes. Certain VOIP modems (where your telephone is connected to your modem) may have a battery installed. You will need to remove the battery in order for the modem to be completely turned off. Then turn your PS3™ back on and set up the Internet connection.

More information on troubleshooting your wireless connection can be found here: http://playstation.custhelp.com/app/answers/detail/a_id/280

• If you are using a wireless connection and the above steps have not resolved the problem, please try bypassing your router by connecting your PlayStation®3 system directly to your modem with an Ethernet cable. More instructions on wired connections can be found here: http://playstation.custhelp.com/app/answers/detail/a_id/261 . If it works well with the wired connection, further troubleshooting will need to be completed with your router manufacturer.

• Afterwards, try re-downloading the game. From the XMB™, go to PlayStation® Network > Account Management > Transaction Management > Download List, and re-download the game.

• Also, we have a list of port information that you can provide your router manufacturer and they will be able to assist you in port forwarding. If the required ports are not open in your router, the PlayStation®Network will not work properly.

TCP Ports: 80, 443, 465, 983, 5223, and 10070 - 10080
UDP Ports: 3478, 3479, 3658, and 10070

If the above troubleshooting does not resolve the problem we need you to connect your PS3™ to another Internet connection such as at a friend or family member's house. I do understand this can be quite inconvenient, however we would like to make sure that we do exhaust all options while troubleshooting this issue.

If it will connect, this indicates that the hardware is working properly to connect to the Internet, but there may be a restriction in the Internet equipment or connection you are using. In this case, we highly recommend contacting your Internet Service Provider to inquire if they have any advice on connecting your PS3™ using their connection. I am very sorry for any inconvenience this has caused.

If all the above steps failed, please respond to this email with the following information and I will submit a refund request for review:

- Sign-in ID (email address).
- Online ID (the Online ID can be found as the first name under your Friends list).
- The content that was purchased, and the purchase date
- First and Last name

Thank you so much Matthew, for not only your time and patience in this matter, but for also giving me the opportunity to assist you today.

Sincerely,
Ryan K.
PlayStation® Technical Support
us.playstation.com
1-800-345-7669
Auto-Response 12/17/2012 03:39 AM
*Please do not reply to this system-generated message.*

Thank you for contacting Sony Computer Entertainment America, LLC (SCEA). We have received your question.

Our agents respond to emails in the order they are received. Depending on volume, we typically reply within 24-48 hours. We appreciate your patience.

Please note, our department only handles emails from North American residents. If you live outside of North America, we have regional support offices to better assist you. Please visit our Country Selector page and select your home region's support website: http://www.playstation.com/country-selector/

IMPORTANT: To ensure delivery of our emails into your inbox, please add playstation@mailmw.custhelp.com to your address book so our emails do not get filtered by your SPAM folder.

Sincerely,
SCEA Consumer Services

For immediate online support, please visit our PlayStation Knowledge Center at http://us.playstation.com/support 24 hours a day.
Customer By Web Form (Matthew Eys) 12/17/2012 03:39 AM
I resently came across the error 80029564. I have done all the generic guff, I have also realized that I am not alone, since there is a whole thread about it here http://community.us.playstation.com/t5/PlayStation-3/PS3-Error-Code-80029564-Failling-to-Install-at-... I purchased your games because I liked your service methods, I hope you don't send a generic auto response, since I have done all of that. Ps. This is a widespread problem not a small one.

© 2011 Sony Computer Entertainment America LLC
"PlayStation" and "PS" Family logo are registered trademarks of Sony Computer Entertainment Inc.

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First Son
Registered: 12/23/2012
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Re: PS3 Error Code 80029564 Failling to Install at 14%

Dec 23, 2012
And there's more it has happened to me I recently switched to ps3 because the store was less expensive online gaming was free and I had one once before that was the best gem system I had ever had and now I got a two hundred fifty gig I downloaded exclusive content for uncharted 3: drakes deception game if the year edition and it downloaded fine but then I went to download dust 514 (note this was all in a bundle package) and it did not install i went to download youtube app it did not install then Scott universe online it did not install I've been told it has to do with ports this is not the cause it is Sony sold messed up equipment I still like Sony but please fix this
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First Son
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Re: PS3 Error Code 80029564 Failling to Install at 14%

Jan 15, 2013

you are amazing!!!!!!!!!!!!!!!!!!!!!! I have traded a brand new ps3 for a used ps3 to try and fix this problem and no help. did not work!! I have called tech support probably 20 times and got a different thing every single time I was ready to blow my ps3 up and give up on sony!!!!1 I read your article tonight and googled how to do this and boom worked like a dream I am sooo amazed!!!!! thank u so much!!!!!!!!!!!

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