11-04-2012 09:00 PM
For 2 days now I've been unable to access the psn store. all it says is an error has occurred and to quit and restart the app. updating didn't fix it and neither did uninstalling and reinstalling the store. how can I fix it?
12-31-2012 08:33 PM
Ditto, worked for me too.
Check your clock is set correctly.
"Warning:if you set your ps3 clock forward to bypass cinavia,PSN store will crash on startup:An error has occurred with the application...."
03-03-2013 09:17 AM
I was having the error problem when trying to make a purchase on PSN store through PS3 but my date was set correctly and to the current time. I contacted customer support and they were clueless as to what may have been causing the problem. I had gone into my account management in the XMB and re-entered my credit card information which didn't seem to help. Then I had gone to check that my system was activated for games and movies. That didn't seem to help. Then I went online through my PC's web browser to re-enter my credit card information through the Sony Entertainment Network account managment website. I then turned off the setting for requiring a password at checkout. Immediately after that I attempted to purchase the same content I had tried to purchase again through the PSN Store through the PS3 and I still got the error. I was doing this while waiting to talk to customer support again (my call got disconnected for an unknown reason so I had to call again). Once I got in contact with customer support, I began to describe the situation to them and I had quit out of the Playstation Store. The customer support rep asked me to look at what was in my store cart so I started the PSN store again and went to the checkout page again. When I pressed X on the confirm purchase button this time I didn't get an error and the purchase went through. The only major difference about my account between when I couldn't make a purchase and when the purchase went through is that I had set the setting for requiring a password at checkout to "No" from "Yes". I will turn it back to "Yes" before making another purchase to see if I get the error again. I will update this thread with my results.
03-08-2013 01:43 AM
Okay so im having this exact same problem only i can't purchase anything at all... now when i try to see my cart it tells me "error occured"... when i try to purchase directly it says error occured... i can however download free games and apps...
last night i was able to purchase mlb13 and playstation plus... but today i cant seem to buy anything... and to make matters worse i bought playstation move and all the accessories today thinking i would be able to get some ps3 move games via dl...