I understand at the current time you are undergoing Routine Maintenance of the Play Station Network. I also understand those who have been signed in since this morning are still able to play games online. However those of us who were unaware of this Routine Maintenance are not. Would it be too much to ask that you send out a message a day or two prior to the Routine Maintenance so that it pops up on our TV/Monitors once we sign into our Play Station Systems so that we may be aware of the Routine Maintenance and can plan accordingly.
You did not reach SONY, and it isn't likely anyone from SONY will ever read your post.
This is a public forum made up of Playstation Users just like you.
they do notify us, just not that way. they post it on the playstation blog page, they post it on their twitter page, and also, the mods on here will make posts about it. it's there, you just gotta go to the right places to see it.
my suggestion, i made a twitter account just for things like this, as more & more companies are using twitter these days to get news out. just make the twitter account and subscribe to sony or whatever companies, then set up your notifications to receive alerts from them.