Reply
Highlighted
Mar 31 2013
By: Nicvzla First Son 4 posts
Offline
Accepted Solution

Problem with Infamous Collection code.

7 replies 1249 views Edited Mar 31, 2013

Hello, a few days ago I bought Infamous Collection on amazon and today it arrived to my home. When I opened the case it had a "Infamous Collection super voucher" for my surprise it says that the code expires today 3/ 31/ 12. When I'm trying to redeem the code it says that the code may have expired, but today is the last day I can use it (3/31/12). I don't know what's happening. I bought this collection version just for Infamous: festival of blood and now I can't play it? Help please.

Message 1 of 8 (1,249 Views)
Reply
0 Likes
MVP Support
Registered: 01/09/2010
Online
40513 posts
 

Re: Problem with Infamous Collection code.

[ Edited ]
Mar 31, 2013

Nicvzla wrote:

Hello, a few days ago I bought Infamous Collection on amazon and today it arrived to my home. When I opened the case it had a "Infamous Collection super voucher" for my surprise it says that the code expires today 3/ 31/ 12. When I'm trying to redeem the code it says that the code may have expired, but today is the last day I can use it (3/31/12). I don't know what's happening. I bought this collection version just for Infamous: festival of blood and now I can't play it? Help please.


Today is 3/31/13, if that is the expiry date it's a year out of date!

 

BRIT-KO

CMNTY_SIG_MVP_500x100_002B.jpg



Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Message 2 of 8 (1,235 Views)
First Son
Registered: 03/31/2013
Offline
4 posts
 

Re: Problem with Infamous Collection code.

Mar 31, 2013

Oh I feel so dumb, that was a typo, it is really 3/31/13. Look I took some pictures so you can see it. dfdfdfdgg.jpg

That's the message I get when i try to redden the code.

 

jyrytyuryuyu.jpg

 

And this is the super voucher I got.

Message 3 of 8 (1,230 Views)
Reply
0 Likes
PlayStation Moderator
Registered: 12/19/2012
Offline
5760 posts
 

Re: Problem with Infamous Collection code.

Apr 1, 2013
Moved from playstation Forum support
Message 4 of 8 (1,211 Views)
Reply
0 Likes
First Son
Registered: 03/16/2013
Offline
17 posts
 

Re: Problem with Infamous Collection code.

Apr 1, 2013

Its the same issue that many (including myself) are experiencing. It seems when SONY puts an expiry date they are implying that it expired as soon as it turns that day. I.e the last day to use the code was 03/30/13 instead of what is printed on the voucher.

 

My other theory is that they are aligned with Sony Japan and its April 1st there already so it expired. 

 

Either way contact support and have them document it, their codes department is not opened right now but if you can get the documentation in today you can argue that you tired to redeem it in time.

 

For my I won a 12 month psn+ subscription, tried to redeem it today, and same error Smiley Sad

Message 5 of 8 (1,206 Views)
Reply
0 Likes
First Son
Registered: 03/31/2013
Offline
4 posts
 

Re: Problem with Infamous Collection code.

Apr 1, 2013

undacova_33 wrote:

Its the same issue that many (including myself) are experiencing. It seems when SONY puts an expiry date they are implying that it expired as soon as it turns that day. I.e the last day to use the code was 03/30/13 instead of what is printed on the voucher.

 

My other theory is that they are aligned with Sony Japan and its April 1st there already so it expired. 

 

Either way contact support and have them document it, their codes department is not opened right now but if you can get the documentation in today you can argue that you tired to redeem it in time.

 

For my I won a 12 month psn+ subscription, tried to redeem it today, and same error Smiley Sad




Finally someone answered. And yes, I kinda thought about the japan thing. Where can I contact support to document this issue? Thank you for the answer.

Message 6 of 8 (1,204 Views)
Reply
0 Likes
First Son
Registered: 03/16/2013
Offline
17 posts
 

Re: Problem with Infamous Collection code.

Apr 1, 2013

call this number 1-800-345-SONY. Tell them that the code is not working, oh you will probably need your ps3 serial number

Message 7 of 8 (1,200 Views)
Reply
0 Likes
First Son
Registered: 07/26/2011
Offline
11 posts
 

Re: Problem with Infamous Collection code.

[ Edited ]
Sep 27, 2013
Message 8 of 8 (895 Views)
Reply
0 Likes