i recently bought the online access for smackdown vs raw 2011 only to find out the server is down so how do I get the money back?
Welcome to the PlayStation Community.
If the server is down permanently then i agree that a refund should be made, if it's only a temporary thing then no, here's Sony's customer support number, it is the only way to request a refund.
Mon - Sun 6:00AM - 10:00PM Pacific
Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST