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Feb 03 2013
By: TracyHotGurl First Son 28 posts
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The funds could not be added to your wallet.

17 replies 195 views Edited Feb 3, 2013

I just bought $50 PSN card today, but I can't redeem it.

Everytime I try to redeem it then it said: "The funds could not be added to your wallet."

I added my Credit Card into Billing Information.

What I have to do now?

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PlayStation MVP
Registered: 03/01/2010
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Re: The funds could not be added to your wallet.

Feb 3, 2013
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First Son
Registered: 12/08/2012
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Re: The funds could not be added to your wallet.

Feb 3, 2013

No I bought it from eBay.com.

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Re: The funds could not be added to your wallet.

Feb 3, 2013

TracyHotGurl wrote:

No I bought it from eBay.com.


Then you should contact the seller or start a grievance thru eBay.

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First Son
Registered: 12/08/2012
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Re: The funds could not be added to your wallet.

Feb 3, 2013

I contacted them.

They told me to contact Sony. :smileyindifferent:

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Re: The funds could not be added to your wallet.

Feb 3, 2013

TracyHotGurl wrote:

I contacted them.

They told me to contact Sony. :smileyindifferent:


They are wrong.

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First Son
Registered: 12/08/2012
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Re: The funds could not be added to your wallet.

Feb 3, 2013

Contacted to eBay seller then they told contact to Sony.

Contacted to Sony then they told contact to that seller.

Now I’m stuck in the middle.

 

Really? :smileyfrustrated:

 

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PlayStation MVP
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Re: The funds could not be added to your wallet.

Feb 3, 2013

If you purchase a PSN card at say K-Mart then decide to sell it on eBay what does that have to do with Sony? Nothing. It's all between you, the purchaser, and possibly eBay. You need to contact the seller and if you can't resolve the problem with them then take it up with eBay. Sony can't do anything. If you insist on asking for Sony's assistance this isn't the place to do it. Call 1-800-345-7669 or use the"Contact Us" link at the bottom of this page for Customer Support.

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First Son
Registered: 12/08/2012
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Re: The funds could not be added to your wallet.

Feb 3, 2013

I just want to know that is my account problem or the card code they gave to me.

If from the card code so I have a right to refund it.

If from my account then I need help to fix it.

Thanks for giving me the number, I will call them.

:heart:

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Sackboy
Registered: 05/10/2012
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Re: The funds could not be added to your wallet.

Feb 3, 2013

I just bought a card from my local store... and it wont allow me to add funds either, on PS3 or their website. I tried first to add to Ps3 i recieved an error code (80023D17)... i try to add via website and it say "Funds cannot be added at this time." I saw the card be activated and is showing me available money, when i redeemed code. I'm going to try again on the PS3 in thirty-minutes. Has anyone eles had this issue do i need to call sony support.

 

/)/)
(-,-)
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