Reply
Highlighted
Mar 31 2013
By: elegantboy2010 First Son 4 posts
Offline
Accepted Solution

i cann't access to my account on ps3

6 replies 247 views Edited Mar 31, 2013

i have format ps3 after that i can not sign in any more

Message 1 of 7 (247 Views)
Reply
0 Likes
MVP Support
Registered: 01/09/2010
Offline
40614 posts
 

Re: i cann't access to my account on ps3

Mar 31, 2013

elegantboy2010 wrote:

i have format ps3 after that i can not sign in any more


Welcome to the PlayStation Community.

 

What do you mean you can't access your account, what happens when you go to sign in?

 

BRIT-KO

CMNTY_SIG_MVP_500x100_002B.jpg



Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Message 2 of 7 (241 Views)
Reply
0 Likes
First Son
Registered: 03/31/2013
Offline
4 posts
 

Re: i cann't access to my account on ps3

Mar 31, 2013

if i try sgin in sent to my emil link to change password after that i change password and it send agin

Message 3 of 7 (237 Views)
Reply
0 Likes
First Son
Registered: 03/31/2013
Offline
4 posts
 

Re: i cann't access to my account on ps3

Mar 31, 2013

now i try sign in and i see this {you cannot sign in using another user's sign-in ID (e-mail address)}

Message 4 of 7 (231 Views)
Reply
0 Likes
MVP Support
Registered: 01/09/2010
Offline
40614 posts
 

Re: i cann't access to my account on ps3

Apr 1, 2013

Hi,

 

If you're still having issues with this try the following.

 

Go to the far left of the XMB menu, choose users, then choose new user & choose add existing user, then add your original PSN ID & password you always used, you should now be able to sign in ok, you can if you need to go ahead & delete any others users on the PS3.

 

BRIT-KO

CMNTY_SIG_MVP_500x100_002B.jpg



Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Message 5 of 7 (200 Views)
Reply
0 Likes
First Son
Registered: 03/31/2013
Offline
4 posts
 

Re: i cann't access to my account on ps3

Apr 1, 2013

thanks man thats work now i sign in Heart

Message 6 of 7 (193 Views)
Reply
0 Likes
MVP Support
Registered: 01/09/2010
Offline
40614 posts
 

Re: i cann't access to my account on ps3

Apr 1, 2013

elegantboy2010 wrote:

thanks man thats work now i sign in Heart


You're very welcome, happy gaming.

 

BRIT-KO

CMNTY_SIG_MVP_500x100_002B.jpg



Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Message 7 of 7 (190 Views)
Reply
0 Likes