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Sep 25 2011
By: HollisterGorilla First Son 21 posts
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psn account suspended

50 replies 26944 views Edited Sep 25, 2011

Well my Maine psn account got suspended or banned. my account has never been suspended. and its wierd becouse when i try to logg in to my account it says "this account has been banned or temporarily suspended". its been 3 days and no email from sony. and everytime i call they put me on hold for more than 45 mins. thanks in regards.

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First Son
Registered: 06/16/2011
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Re: psn account suspended

Sep 25, 2011

Thank you very much for the info...much appreciated and yes my access to my psn account was suspended on Friday. But like you just said ill wait till monday or tuesday for an email from sony stating on why my account got suspended. Thanks again and much appreciated.

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First Son
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Re: psn account suspended

Sep 26, 2011

Hate to say it, but that's just idiocy.  It is NOT to early.  If it is to early for them to bother saying why, then it's too early for them to ban/suspend an account.  These accounts deal with real money, even if you haven't actually spent anything.  The very least PSN can do is send the email informing a user why they are banned/suspended at the time that they implement the said ban/suspension.  Doing otherwise is not acceptable and thinking that anyone should have to wait to find out is just insane.

If your account has been banned/suspended and they couldn't bother to tell you why when they did it, then by all means stay on that phone untill they cough up a reason and any available remedies.  It's the least they can do.

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Re: psn account suspended

Sep 26, 2011

You will receive an email from Sony within 48 hours explaining the reason & length of any ban or suspension, you say its been 3 days & you still haven't received an email, 3 days takes us back to Thursday/Friday, it is the weekend, wait until after the weekend, I'm going to bet you'll receive an email say Monday or Tuesday, if you haven't received a response by say end of Tuesday then is the time to contact Sony, not now, its too early.

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Re: psn account suspended

Sep 26, 2011

HollisterGorilla wrote:

Thank you very much for the info...much appreciated and yes my access to my psn account was suspended on Friday. But like you just said ill wait till monday or tuesday for an email from sony stating on why my account got suspended. Thanks again and much appreciated.

You're welcome, I have to say that some points that RageBanken above me makes are somewhat valid, being unable to find out a reason pretty much immediately is frustrating, I know if I was in your situation I would want to find out as soon as possible, but I really do think it'll take a day or two because of the weekend, sorry.

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First Son
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Re: psn account suspended

Sep 26, 2011

Well still no word from sony. I tried calling them but nothing i called 5 times but i was put on hold for 35 minutes, i emailed them and nothing idk wth is going on. My psn account was restricted on Friday and this has only been my first suspension or violation.

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Re: psn account suspended

Sep 27, 2011

HollisterGorilla wrote:

Well still no word from sony. I tried calling them but nothing i called 5 times but i was put on hold for 35 minutes, i emailed them and nothing idk wth is going on. My psn account was restricted on Friday and this has only been my first suspension or violation.

Like I said above, give it a little time, at least until the end of tomorrow anyway, I realy do suspect you'll have heard by then.

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First Son
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Re: psn account suspended

Sep 28, 2011

Well thanks BRIT_KO for the advice, i dont know why sony suspends people without letting them know why. I mean i have like $200 worth of downloaded content. I dont cheat, i dont hack, and i dont verbally curse anyone out. ps i never recieved a message from sony stating my suspension. I called and they hunged up on me on the 4th attempt.

Hollister_Gorrilla

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Re: psn account suspended

Sep 29, 2011

HollisterGorilla wrote:

Well thanks BRIT_KO for the advice, i dont know why sony suspends people without letting them know why. I mean i have like $200 worth of downloaded content. I dont cheat, i dont hack, and i dont verbally curse anyone out. ps i never recieved a message from sony stating my suspension. I called and they hunged up on me on the 4th attempt.

Hollister_Gorrillathink you're well within your rights to an answer,

I think you're well within your rights to an answer, & if you haven't heard anything by tomorrow then I think you should try to call again, I'm not saying you haven't been in the pst, but be polite & courteous & explain the situation to them clearly, if you don't get anywhere with the call then I think an email to them is in order, Sony are generally pretty good about getting their emails out to people with this kind of stuff but enough time has passed now.

Good luck.

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Treasure Hunter
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Re: psn account suspended

Sep 29, 2011

now i know this will be hard for you to believe brit but i myself have been suspended also. And not once did i get an email explaining to me why. Not like i needed one i knew the reason . but the point is no email




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