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Jul 13 2013
By: has_no_name First Son 2 posts
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Pulse Elite Headphones Stuck in Update Mode

13 replies 1218 views Edited Jul 13, 2013

Hello, all!

 

I'm having an issue where my Pulse Elite headphones are now stuck in update mode after trying to update the presets on the newest 1.40 update of the Pulse Elite Manager app.  The update stopped at 99%, saying it failed.  Now the light is stuck at orange, and even though it looks like they'll charge, no sound comes out and they won't connect, to the dongle, nor will the reset.  Trying to put them back to factory default settings yields no results.  It still stops with an "update failed" message at 99%.  Has anyone else found a way to get them to work again?  I have tried:

 

* Resetting the headphones back to factory default via the app

* Performing the manual reset specified in the instruction booklet

* Calling Sony Support (where they told me to repeat the same steps as above)

* Deleting the app, reinstalling it and updating (same result - it really looks like the 1.40 update is messing it up)

* Resetting the PS3 to factory default settings and doing the same steps as above

 

Still no dice.  Has anyone else been able to fix thi?

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Splicer
Registered: 11/22/2008
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Re: Pulse Elite Headphones Stuck in Update Mode

Jul 15, 2013

Ever figure out this problem? I'm having the same troubles and this is my first ever update attempt on my headphones nearly a week ago. If not, I'll just return the busted pair since the battery isn't draining: I'd have to wait months since it keeps dropping into Standby mode instead of staying on.

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First Son
Registered: 07/13/2013
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Re: Pulse Elite Headphones Stuck in Update Mode

Jul 15, 2013
Nope. Never did. Sony so far has been no help, wanting me pay for sending the headphones back to them so they can determine what's wrong with them. Considering that their software update turned my headphones into a $150 pair of earmuffs, I'm not exactly apt to trust them given the appalling level of what they call "customer service" that they're providing. It seriously isn't that hard to roll back the last software update and get our headphones working again.
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First Son
Registered: 09/22/2013
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Re: Pulse Elite Headphones Stuck in Update Mode

Sep 22, 2013
 
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First Son
Registered: 09/22/2013
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Re: Pulse Elite Headphones Stuck in Update Mode

Sep 22, 2013
I'm having the exact same issue. Updating through the app keeps failing and now my headphones are bricked.

Has anyone ran into this problem and fixed it?
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Monster Hunter
Registered: 08/29/2008
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Re: Pulse Elite Headphones Stuck in Update Mode

Oct 2, 2013

I also bricked my Headset by updating...

Well the Support told me to send it to them, so that I ll get a new one.

http://www.youtube.com/user/Muhcrew
http://www.muhcrew.de
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First Son
Registered: 10/16/2013
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Re: Pulse Elite Headphones Stuck in Update Mode

[ Edited ]
Oct 16, 2013

Does anyone have a fix for this?? Updating through the app keeps stopping at 99%. Trying to add the GTAV profile onto my headset...

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First Son
Registered: 11/20/2013
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Re: Pulse Elite Headphones Stuck in Update Mode

Nov 20, 2013

I have same problem as you. Tried draining the battery but no luck. I think I  just bricked the headset. Does anyone has the fix yet?

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First Son
Registered: 09/22/2013
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Re: Pulse Elite Headphones Stuck in Update Mode

Nov 26, 2013

i have the same problem too!! Please help! headset update failed after attemting my first update via ps3 app.

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First Son
Registered: 09/22/2013
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Re: Pulse Elite Headphones Stuck in Update Mode

Dec 11, 2013

i Have the same problem too! First update and failed! :smileysad: Try many methodes with no success. Please help! i'm in West Africa and here there is no Sony Store for warranty! :smileysad:

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