Reply
Dec 06 2013
By: Locke25 First Son 8 posts
Offline

Can't Download Levels

13 replies 461 views Edited Dec 6, 2013

After trying a few times to download  the Isometric level in the Playing with Ideas Milkcrate album (on my ps3) I kept getting an error message when I would try to play the level.

 

Now any other level I try to download gets an error message when I try to play it after downloading. I can play the levels online, but I can't download any of them.  Any ideas as to what's going on?

 

P.S. Thanks for the earlier reply to my milkcrate question.

Message 1 of 14 (461 Views)
Reply
0 Likes
Santa Monica Studios Developer
Registered: 05/15/2012
Offline
146 posts
 

Re: Can't Download Levels

Dec 6, 2013

What's the error message you're getting?

Message 2 of 14 (455 Views)
Reply
0 Likes
First Son
Registered: 11/25/2013
Offline
8 posts
 

Re: Can't Download Levels

[ Edited ]
Dec 7, 2013

The level would start to load, but the colored loading bar on the bottom of the screen you usually see when loading a level would never start up.  Then it would  say error, in a white box on a black background.

 

I think I must have somehow corrupted my save file, because when I deleated my save file and started a new one I was able to re-download levels.  Execpt for the isometric level in Playing with Ideas Milkcrate album.  I get "Download Failed" "The level failed to download".  Here is a picture of the error.

563198_728645017157058_1076073103_n.jpg

Message 3 of 14 (448 Views)
Reply
0 Likes
First Son
Registered: 11/25/2013
Offline
8 posts
 

Re: Can't Download Levels

Dec 7, 2013

Here is a picture of the original error I was getting when I tried to download any level. 1424523_728654030489490_1371136773_n.jpg

Message 4 of 14 (446 Views)
Reply
0 Likes
Santa Monica Studios Developer
Registered: 05/15/2012
Offline
146 posts
 

Re: Can't Download Levels

Dec 12, 2013

Hello.

 

Have you updated to the most recent patch? 1.08.

 

We've run numerous tests to reproduce the problem you've described and we're not getting the same error.

 

Please make sure your game is patched to the latest update and retry (if you have not already)

 

 

Message 5 of 14 (425 Views)
Reply
0 Likes
Santa Monica Studios Developer
Registered: 05/15/2012
Offline
146 posts
 

Re: Can't Download Levels

Dec 12, 2013

Also, if you sync your save to the cloud we can take a look at it as well.

 

If you're still getting this error after patching to 1.08, there may be a problem with your save file.

 

Thanks!

Message 6 of 14 (423 Views)
First Son
Registered: 11/25/2013
Offline
8 posts
 

Re: Can't Download Levels

Dec 13, 2013

Thanks for the reply!  I was using the 1.08 patch when I was having these issues.  I deleated my old save and started a new one.  I'm able to download the isometric level now, as well as other levels.

Message 7 of 14 (414 Views)
Reply
0 Likes
First Son
Registered: 11/25/2013
Offline
8 posts
 

Re: Can't Download Levels

Dec 16, 2013

Guess I spoke too soon with everything being ok.  After my previous save had that "error, error" when I tried to play downloaded levels I started a new save file.  After playing through some Milkcrate downloaded levels I'm once again getting that "error, error" message in the picture above.

 

I'm using a ps3 and the 1.08 patch.  I synched my save file if you want to check it out that would be great.  The error starts on page 4 of my downloads page, any level from the "Pikasso" level onwards gives me that "error, error" message. 

 

This has been frustrating, so thanks in advance for any help you can give.

 

 

Message 8 of 14 (405 Views)
Reply
0 Likes
Santa Monica Studios Developer
Registered: 05/15/2012
Offline
146 posts
 

Re: Can't Download Levels

Dec 18, 2013

Try and sync again. We modified your save file in the cloud.

Message 9 of 14 (389 Views)
Reply
0 Likes
First Son
Registered: 11/25/2013
Offline
8 posts
 

Re: Can't Download Levels

[ Edited ]
Dec 19, 2013

Thanks for the reply! After clicking "cloud sync" on settings,  I'm still getting the same "error, error" message when I try to play downloaded levels after "a walk in the park" on page four.

 

I was just supposed to click on "cloud sync" in settings right?

 

Not sure if this makes a difference but on December 15th about an hour after I synced my save on the cloud I deleated my save on my ps3 (thinking it was defective) and when I tried it today I used a slighly earlier save that was on my ps+ online saves file (with still the same error message). 

 

 

Message 10 of 14 (380 Views)
Reply
0 Likes