I tried everything mentioned and it didnt work.. So i copied the save to my 2nd PS3 and tried it there with the same results (crashes).
On the way back to my primary PS3 i looked at the disk and found the outside edge was covered in fingerprints.
I cleaned it and tried again and it didn't freeze and i was able to finish the game.
I am wondering if the data for this cut-scene is on the outside edge of the disk? And the fingerprints may explain why only some people see this (perhaps those who took the disk in and out whilst playing the game through?
So if you have freezing at 99% see if the disk is clean!
I hope this helps someone.
Hey everyone, i had this problem and now have it fixed. DON'T go deleting all of your saved data, at least until you've tried everything, it's not worth it. What worked for me was simply deleting old game data (saves and updates) from games i no longer play. It might just be that the ps3 needs some free space because this completely fixed the problem for me.
For anybody who is still experiencing this issue I have somewhat of a solution. I have played through this game 4 times withought an issue and have beaten the game on survivor mode. I am playing this again for the grounded mode.
This solution is not for people who want to experience the cut scene, just for those who want to be able to get through the game. Basically when you get the black screen on the cutscene the only thing you can do is pause the game. When you do this press SKIP CUTSCENE. This will freeze the game and you wont be able to hit the PS button or do anything else with your game. You then want to eject your game. Once you do this the cutscene will be skipped and you should see the next section of the game right before you go back to the main PS3 Menu screen. When you reload the game and continue the story you will be passed the black screen cutscene.
This probably is not the best thing for your console but I do not know much about that stuff. I tried everything else that was suggested in this lobby and nothing worked. This is a quick solution and you do not need to delete anyting from your harddrive.
I believe that this happens randomly on cutscenes that transition to new chapters as it happened to me again while climbing over the ladder after the high school.
Wait until you think the cut scene is over
Press and hold the PS button in your controller till you Get to the small menu
Press on quit game
One it asks you jes or no press the circle button twice
Now your back in your game and it should work now
My game also freezes on prolog cutscene. When i try skip it, it freezes the system. After a while the console makes few beeps and reboots.
Is there any support I could write to which might help resolve the issue?
This is ridiculous!!! I just CANNOT get pass the warehouse scene - i tried waiting it out, running into Ellie (she will not move), turning off subtitles, skipping the cutscene and then ejecting the disc, repairing data of my ps, nothing works! I bought this ps3 from my colleague especially to play this game and I cannot play it any further?! It is RIDICULOUS. PLEASE HELP