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First Son
Registered: 07/08/2013
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Re: Cut scene turns the screen black, then freezes.

Jul 30, 2013

So, got another disc today.. SAME problem.

 

It has to be the game. There is no way it's my PS3.. everything else runs fine.

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First Son
Registered: 06/17/2013
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Re: Cut scene turns the screen black, then freezes.

Aug 23, 2013
Giving up. Selling my copy back to Gamestop.
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First Son
Registered: 08/26/2013
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Re: Cut scene turns the screen black, then freezes.

Aug 26, 2013
Hi, I'm writing this post first to ask for your support. I bought the game last week (the disk) and started playing it till 25%. There I aarive to the Bill part when you gotta escape the runners and clickers and enter in a Warehouse with Ellie. the cutscene that follows just didn't appear, intead you got a black screen. I try pusshing Start, a menu appear and I try turning the subtitles off. It worked. But that was after force shutting my ps3 to load the game in the previous checkpoint. Then the game continue without any problem till the Hotel Lobby in Pittsburg. I got to the part when Joel puts a ladder on a ledge and gets kick to the ground by a guy and try to drown him. This event triggers a cutscene. This cutscene doesn't start. You got the blackscreen again. Push start and the pause menu Subs on/off , resume, skip movie. I try the subt on/off thing and didn't work this time. Just have to force shut my PS3 and reloading the game. After 7 tries (of trying every single variant) I select Skip Movie and wait for 10 minutes. The thing actually worked and I jump into the game again. I played a little bit more, adn there comes another cutscene when you "clean" the building of humans and call Ellie. Again the screen turns black, I got the same situation and try the same things. this time neither of them worked. As result of this crap, I can finish the game. Can you please help me? I love the game, but this bugs/glitches ruin all the experience.
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First Son
Registered: 09/18/2013
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Re: Cut scene turns the screen black, then freezes.

Sep 19, 2013

Hi all, I hope this helps you - it helped me after getting the exact same issue!

The issue isn't necessarily your game - it's your PS3 config. I went into the video setup, and changed the HDMI from 'Limited' to 'Complete' (it's on limited by default), and all my cutscenes now play perfectly, and as a bonus, the game loads MUCH quicker than before! Try it out, it worked for me!!

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First Son
Registered: 09/23/2013
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Re: Cut scene turns the screen black, then freezes.

Sep 23, 2013

It's pretty baffling that this issue is still not resolved for so many people. I've spent 5 hours trying to get passed a cutscene in the Science Building that keeps locking up my PS3 (2nd Gen). I've tried every suggestion out there but after 72% completeness and 15 hours of play it looks like the end of the line for me... back to Gamestop this goes.

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First Son
Registered: 09/23/2013
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Re: Cut scene turns the screen black, then freezes.

Sep 23, 2013

I JUST purchased the game and the same thing's happening to me.  It started with the opening cutscene being pure black.  That happened 5x in a row, deleted the 1.03 update, then tried it again and it ran ok.  A few graphical glitches.  Now I'm at the part where Bill finds his partner Frank and it's all pure black.  With update 1.03 or without.  Have tried it on multiple tv's, multiple video configs, etc.  Oh yeah, and during the cutscene's audio at some point the PS3 beeps and turns itself off.  Keep in mind I've played through over 70 ps3 games never having a problem.  Still play all games without incidence... Just this one.  Walmart doesn't give refunds for open software.  What can be done for a refund if they won't fix this issue?

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First Son
Registered: 09/23/2013
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Re: Cut scene turns the screen black, then freezes.

Sep 23, 2013
*Also* Changing the HDMI settings from limited to full isn't helping. In fact I've tried it with component wires, same issue. It's not the tv for me nor the video out,...
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First Son
Registered: 10/07/2013
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Re: Cut scene turns the screen black, then freezes.

Oct 7, 2013

I am having the same "black screen" problem at the part where you have to escape the clickers with Bill and enter the warehouse. I also had the same problem at the next cutscene where you enter the basement. Havn't reached any more cutscenes yet but it isn't looking like a good trend!

 

The good news is I managed to get passed both black screen's (without seeing the cutscene), by just waiting for the game to come back. Specifically at the warehouse cutscene, I just let the game run as normal (while frantically looking online for what the f*ck was up with the game). It might have taken upto 10 mins for the game to return. At the basement cutscene, I pressed start and went to skip movie. This seems to stall the whole playstation, but again after waiting a bit the game came back. I know these isn't exactly a solution to the problem but at least makes the game somewhat playable in my case.

 

Also, I'd just like to say I can't believe the game was released with such a serious bug and more ridiculously hasn't been adressed yet (as far as I can see). This is the only game i've ever played that had such a game-breaking problem in it and that's not an award Naughty Dog should want, especially as I will moan about it everytime they are brought up i conversation:smileyhappy:

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First Son
Registered: 12/12/2013
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Re: Cut scene turns the screen black, then freezes.

Dec 12, 2013
I just bought the game and get the black screen at the start of the prologue , I tried all this so far an still having trouble
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First Son
Registered: 12/12/2013
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Re: Cut scene turns the screen black, then freezes.

Dec 12, 2013
I can't even get to gameplay yet...
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