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First Son
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Re: Download 3 Hours 14 Minutes 0.00%

Jun 17, 2013

@feliciatham: are you using Maxonline Cable or Maxonline Fibre?

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First Son
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Re: Download 3 Hours 14 Minutes 0.00%

[ Edited ]
Jun 17, 2013

zod5000 wrote:

Hugie_Boogie wrote:

Dear Zod

 

That is the lamest "pass the buck" I've heard in a while. Clearly the problem is something to do with the network or the code. How else could you explain a whole region i.e S.E Asia, with users from numerous countries with many differnt ISP's all having the same problem with only 1 game, yours.

 

You are indeed a very naughty dog and deserve a rolled up newspaper on the end of your nose for that comment. If you think you can bury the problem and steal peoples money by blaming it on ISP's then you sir are a mutt. How about admitting there is a problem, taking ownership and promising to leave no stone unturned until it's rectified. That, is called customer service.


I'm sorry if you think that is lame, but its the only answer I have for you at this time (and I am sure you would want an answer over not hearing anything). 

 

Considering this problem is localized to a specific region, and a user has already reported this working for them, I would suggest talking to your ISP first, then hitting me with a rolled up newspaper after. I was going by what this user has posted in the video below:

 

http://www.youtube.com/watch?v=slBWrVjRi3c&feature=youtu.be

 

I have also contacted SCEAsia employees to give them a heads up about this issue.


well not everyone living in SEAsia is singaporean and not everyone is on Starhub.I called my provider and asked them everything that was suggested on this or any similar thread, and they didn't have a clue what I was talking about. But they said there was no such thing like SafeSurf and nothing was getting blocked on my internet traffic except maybe porn sometimes.

 

I'm currently living in Thailand and I'm on Thai PSN account which is very professionally hindered, I would have to wait hours before I can get to actually talk to someone.

 

So please help me, the link you suggested wouldn't do any good in my case. How do I get this thing to download properly, I don't care if it takes forever, I just want it to start! My internet download streams at 15Mbps by the way.

 

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First Son
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Re: Download 3 Hours 14 Minutes 0.00%

Jun 17, 2013

And also my download timer on that infamous screen keeps shifting from 1 minute to 22 hours and then 20 and 16 hours and so on.

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First Son
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Re: Download 3 Hours 14 Minutes 0.00%

[ Edited ]
Jun 17, 2013

I am from Bangkok and I had the same problem. My ISP couldn't help so I was out of luck.

 

I did find my own way around it but it did take some setup. In case anybody wanna do the same here is what I did.

 

I found a VPN in Europe (https://www.citizenvpn.com) but I think any VPN will do.

This one is around 10 eur a month and then you can use it for a lot of other stuff as well.

 

I have a mac so I set it to connect to the VPN and made it route all traffic through the VPN like in this guide

http://rodrigo.sharpcube.com/2010/06/20/using-and-sharing-a-vpn-connection-on-your-mac/

 

On my playstation I then edit the network settings, and when setting the ipaddress I choose custom. In there you can set the default route, and I set the default route to be the ip address of my mac. That way, all the traffic from the playstation goes through my mac, and goes directly through the VPN.

 

At the moment it is not superfast but I am up to around 50% downloaded in 5 hours or so.

 

Just thought I would share in case somebody cannot get their ISP to help.

 

 

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First Son
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Re: Download 3 Hours 14 Minutes 0.00%

Jun 17, 2013

And now as I leave my ps3 on, I notice that the timer keeps showing that it constantly "communicates", the percentage is now 0.02% (?!) and timer still shifts ranging from an hour to a day. Seriously what's going on here? Called Thai PSN as suggested on Thai PSN website and they said oh we can't do anything it's a service from abroad and we'd just have to pass the issues to SONY America or Japan or wherever. Did I just pay $50 for nothing?

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First Son
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Re: Download 3 Hours 14 Minutes 0.00%

[ Edited ]
Jun 17, 2013

finns wrote:

I am from Bangkok and I had the same problem. My ISP couldn't help so I was out of luck.

 

I did find my own way around it but it did take some setup. In case anybody wanna do the same here is what I did.

 

I found a VPN in Europe (https://www.citizenvpn.com) but I think any VPN will do.

This one is around 10 eur a month and then you can use it for a lot of other stuff as well.

 

I have a mac so I set it to connect to the VPN and made it route all traffic through the VPN like in this guide

http://rodrigo.sharpcube.com/2010/06/20/using-and-sharing-a-vpn-connection-on-your-mac/

 

On my playstation I then edit the network settings, and when setting the ipaddress I choose custom. In there you can set the default route, and I set the default route to be the ip address of my mac. That way, all the traffic from the playstation goes through my mac, and goes directly through the VPN.

 

At the moment it is not superfast but I am up to around 50% downloaded in 5 hours or so.

 

Just thought I would share in case somebody cannot get their ISP to help.

 

 



you know, that reminds me of the very same problem I had when I tried to download Final Fantasy XI on my PC, but don't you think this is not our responsibiity? We already paid for the product why do we have to pay extra to get it because the distributor has a problem with the wire?

 

But thanks for the suggestion, I'll look that up

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First Son
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Re: Download 3 Hours 14 Minutes 0.00%

Jun 17, 2013

It sucks to have to do this but the alternative is to wait forever either trying to get the money back or just not play the game at all.

 

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First Son
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Re: Download 3 Hours 14 Minutes 0.00%

Jun 17, 2013

For anybody not willing to pay for a VPN you can always try to google for "free vpn". I don't know how safe and secure they are or how fast but it is better than getting nothing at all.

 

 

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First Son
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Re: Download 3 Hours 14 Minutes 0.00%

Jun 17, 2013

alright it seems that my digital copy is downloading now, but at a very very slow pace.

Here's what I'm facing right now:

 

So you can see, my timer is going crazy all the time. My internet runs at an average of 15Mbps and I have no problem surfing everything else on the internet. However, I've been waiting for about an hour now and the progress reached only 0.09% so far.

 

So my questions are:

1) Is everyone else like this? The game starts downloading initially slow then progressively faster or do I have to spend a whole week getting this one game?

2) Is there a way to speed it up?

3) Or does this mean Naughty Dog is doing something with their server at the moment and I should just wait? If so, would we as customers be notified?

 

Also, there is no problem with my ISP, other internet aspects are fine.

 

Regards,

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First Son
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Re: Download 3 Hours 14 Minutes 0.00%

[ Edited ]
Jun 17, 2013

Mine did exactly like that. The timer jumped all over the place and could change from 20 hours to 1 minute again. Guess it couldn't accurately show how many days it would take to download as it could only go up to 24 hours.

I think mine, after 6 hours of downloading, was up to less than 0.1%.

 

My internet connections works fine with everything else...including downloading the downloader for this game. Took very little time...I only had problem with the game data.

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