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First Son
Registered: 07/07/2013
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Re: Cut scene turns the screen black, then freezes.

Jul 7, 2013

I am having the same EXACT problem as Omatsei

 

"I have the same problem, except mine happens at the very end of the game. *SPOILER* I get in the elevator in the hospital with Ellie, the screen pans up to say floor P2, the doors start to open, then it freezes. There's no sound, only a black screen. I can't quit the game, reset the PS3, etc. The only thing I can do to recover is unplug the power cord and plug it back in. Holding the power "button" does nothing except beep at me, although nothing happens.

 

This is on a launch 60gb PS3, with an upgraded 500gb drive."

 

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First Son
Registered: 07/08/2013
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Re: Cut scene turns the screen black, then freezes.

Jul 8, 2013

Great huh?

 

Having the exact same problem.


Can't try the suggestions on here because Ellie acts like a rock and refuses to back into the door.

 

I either get overrun by enemies or Bill gets bitten.

 

I can't switch out my disc, either - I bought the Survival Edition which is completely sold out - I refuse to downgrade editions after the hell I went through to get the SE.

 

I e-mailed Naughty Dog days ago - no response.

 

I've tried reformatting my PS3 (long reformat), running the system diagnostics (database stuffs), etc.

 

It always hangs at the same cutscene in "The Woods" chapter after you meet Bill for the first time.

 

I have a 160GB PS3 slim - original HDD, etc.

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First Son
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Re: Cut scene turns the screen black, then freezes.

Jul 12, 2013

^bump^

 

Anybody else?

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First Son
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Re: Cut scene turns the screen black, then freezes.

Jul 23, 2013

^bump^ing again..

 

Anybody find a solution? This has devastated me.

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First Son
Registered: 07/23/2013
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Re: Cut scene turns the screen black, then freezes.

Jul 24, 2013

I've had the same problem. This is truly frustrating and I feel like I've been cheated out of an awesome story

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First Son
Registered: 07/24/2013
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Re: Cut scene turns the screen black, then freezes.

Jul 24, 2013

This goes out to everyone who's had the same issue.

 

Everyone should send an email to Naughty Dog to bring this directly to their attention. I've already sent one, basically explaining what the issue is and that many others are experiencing the same. If they get enough emails rasing this problem, then chances are they'll release a patch update very quickly, :smileyhappy:

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First Son
Registered: 07/24/2013
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Re: Cut scene turns the screen black, then freezes.

Jul 24, 2013

^  ^  ^  ^

 

I say this because lots of emails complaining about the same problem is far more effective than one or two, which will probably just be overlooked.

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First Son
Registered: 07/23/2013
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Re: Cut scene turns the screen black, then freezes.

Jul 24, 2013

If yu have an email for us...I looked on this site and just saw the forums, but I'd love to email them directly.

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First Son
Registered: 07/25/2013
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Re: Cut scene turns the screen black, then freezes.

Jul 25, 2013

found an email for naughty dog so if anyone has issues here is thier email address

 

ndi-dog@naughtydog.com.

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First Son
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Re: Cut scene turns the screen black, then freezes.

Jul 25, 2013

Trust me, I e-mailed them about this.

 

I changed out the blu-ray laser on my PS3 and changed out my hard drive, and did a combination of both - same problem.

 

Either my disc has a problem or it's the game itself.

 

My return window has passed for Amazon, as well.

 

I e-mailed Naughty Dog asking for a DLC code.. and was ignored.

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