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May 13 2014
By: gamer_knight Lombax Warrior 220 posts
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Naughty Dog support help. (Disc not loading main story)

3 replies 145 views Edited May 13, 2014
Hello does anyone know where I can get some assistance my game Is like brand new and my disc doesn't want to load.
I have the new ps3 slim charcoal blue.
All adult owned. Help please
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Lombax Warrior
Registered: 06/28/2013
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Re: Naughty Dog support help. (Disc not loading main story)

May 16, 2014

Try contacting Playstation Support here:

https://support.us.playstation.com/app/contact_options/

 

Or visit Playstation.com to find the support site for your region (outside of U.S)

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First Son
Registered: 05/19/2014
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Re: Naughty Dog support help. (Disc not loading main story)

May 19, 2014
Need help TLOU won't work says update version 1.07 but just restarts ps3 when I try. And if cancel update it just sits at black screen with logo in corner. Only game giving me issues
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Lombax Warrior
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Re: Naughty Dog support help. (Disc not loading main story)

May 21, 2014

Here is a link for some troubleshooting steps from Playstation's Knowledge Center:

https://support.us.playstation.com/app/answers/detail/a_id/921/kw/game%20won't%20load

 

Also, I'd try to load the game once while your PS3 isn't connected to the internet (so it won't prompt you for the patch), and see if it loads successfully or if it still freezes.

 

If the troubleshooting doesn't help, I'd suggest contacting Playstation Support using the link I posted previously in this thread. Hope the issue is resolved soon.

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