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Jan 03 2014
By: MacGruber310 Naughty Dog Developer 551 posts
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MP Freeze/Crash Report

268 replies 4995 views Edited Jan 3, 2014

Hi TLOU MP Community!  We are trying to track down the reported freezes and crashes in multiplayer.  Your information could be a huge help to us tracking down these issues and improving everyone's online experience!  If you encounter a freeze or crash please post on this thread the following information.

 

1. What were you doing when the freeze/crash occurred (loading into a match or specific action in game)?

 

2. What playlist were you in or loading into?

 

3. What map were you in or loading into?

 

4. Did you late join the match or not?

 

5. Were you in a party? If so, how many people in the party and were you the party lead or not?

 

6. How long were you playing MP before you crashed or about how many matches did you play?

 

7. What playlist and game did you play just before the crash?

 

8. What’s the model of your PS3?

 

9. What region are you playing the game in? Please list the BLUS number on the spine of your disc case if possible.

 

10. Are you playing over WiFi or hard-wired connection?

 

 

 

Thank you!

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I Only Post Everything
Registered: 10/17/2013
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Re: MP Freeze/Crash Report

Jan 3, 2014

Thank you!!




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Sackboy
Registered: 06/23/2013
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Re: MP Freeze/Crash Report

Jan 3, 2014
2. Interrogation DLC once in a while Supply Raid DLC.

3. Any map, DLC or not.
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Wastelander
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Re: MP Freeze/Crash Report

Jan 3, 2014

 

 

1. What were you doing when the freeze/crash occurred (loading into a match or specific action in game)?

Loading screen for the game to start

 

2. What playlist were you in or loading into?

Supply Raid

 

3. What map were you in or loading into?

Dunno

 

4. Did you late join the match or not?

Nope

 

5. Were you in a party? If so, how many people in the party and were you the party lead or not?

Party of 4

 

6. How long were you playing MP before you crashed or about how many matches did you play?

5 hours

 

7. What playlist and game did you play just before the crash?

Supply Raind 

 

8. What’s the model of your PS3?

 Slim

 

9. What region are you playing the game in? Please list the BLUS number on the spine of your disc case if possible.

 Europe

 

10. Are you playing over WiFi or hard-wired connection?

 Wired

 

 

 

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Survivor
Registered: 03/13/2009
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Re: MP Freeze/Crash Report

Jan 3, 2014
Thanks macgruber.

I think it would be helpful if you educated as to what exactly a freeze or crash is. I hear a lot of talk about freezes and crashes and everyone seems to have a different definition.

I little clarification could help you as well as us.
--
Say NO to paid DLC maps
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Naughty Host
Registered: 02/11/2010
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Re: MP Freeze/Crash Report

Jan 3, 2014
I got da pics!

AKsWiseWords.png

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Sackboy
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Re: MP Freeze/Crash Report

Jan 3, 2014
[accidentally hit post]
4. Happens either way.

5. Happens either way.

7. Sometimes it could be the first MP match.

8. 160GB PS3

9. US of A. Im assuming you mean BCUS, 98174.

10. Wi-Fi.

thanks, better fix your siht man.
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Naughty Dog Developer
Registered: 06/05/2010
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Re: MP Freeze/Crash Report

Jan 3, 2014

A freeze would be classified as your screen freezing on one image and losing all button functionality. A crash is the game completely stopping (your screen could freeze or the PS3 could shut down or dump back to the XMB) and losing button functionality.  A freeze or crash basically prevents you from continuing to play and forces you to restart the game or the entire system.

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Re: MP Freeze/Crash Report

Jan 3, 2014

1. What were you doing when the freeze/crash occurred (loading into a match or specific action in game)?

Loading into a game (black screen when transitioning into game, hard PS3 reset necessary)

 

2. What playlist were you in or loading into?

Vanilla maps, team and no team, Supply Raid

 

3. What map were you in or loading into?

Loding into The Dam, Bill's Town, Lakeside

 

4. Did you late join the match or not?

No

 

5. Were you in a party? If so, how many people in the party and were you the party lead or not?

No

 

6. How long were you playing MP before you crashed or about how many matches did you play?

Don't remember exactly, maybe 5-6 matches beforehand

 

7. What playlist and game did you play just before the crash?

Vanilla maps, team and no team, Supply Raid

 

8. What’s the model of your PS3?

Fat 60GB, PAL version, 2008 (?)

 

9. What region are you playing the game in? Please list the BLUS number on the spine of your disc case if possible.

Europe, Germany, can't find a BLUS number, only: BCES 01584

 

10. Are you playing over WiFi or hard-wired connection?

WIFI




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I Only Post Everything
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Re: MP Freeze/Crash Report

Jan 3, 2014

1. What were you doing when the freeze/crash occurred (loading into a match or specific action in game)?

Action in game: aiming at someone, hitting R1 to shoot, about 8 mins into the game (Bill's Town)

Action in game: Randomly jogging somewhere on the map, about 2 mins into the game (Lakeside)

 

2. What playlist were you in or loading into?

Vanilla maps, team, no team, Supply Raid

 

3. What map were you in or loading into?

Bills Town, Lakeside

 

4. Did you late join the match or not?

No

 

5. Were you in a party? If so, how many people in the party and were you the party lead or not?

No

 

6. How long were you playing MP before you crashed or about how many matches did you play?

5-6 matches beforehand

 

7. What playlist and game did you play just before the crash?

Vanilla maps, team, no team, Supply Raid

 

8. What’s the model of your PS3?

Fat 60GB, PAL version, around 2008

 

9. What region are you playing the game in? Please list the BLUS number on the spine of your disc case if possible.

Europe, Germany, BCES 01584

 

10. Are you playing over WiFi or hard-wired connection?

WIFI




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