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Nov 05 2012
By: Eric-ND Naughty Dog Developer 594 posts
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U3 Profile Resets Fix

168 replies 6392 views Edited Nov 5, 2012

We've been getting some isolated cases of players having their U3 multiplayer profiles reset. 

 

Since patch 1.13, we have a backup in place for players who have reached level 10 or higher. If you leveled up to 10 or higher before the reset occurred we SHOULD be able to help you. 

 

If you're looking to have your profile restored you'll need to make sure the following things have occured:

 

1. You haven't leveled up past level 10 since the reset

2. You send us your PSN ID

3. You send us evidence of where your profile was before and after the reset.   

 

So if you had your profile reset and lost data, there’s a good chance we can recover your profile if they have not played past level 10 on that PSN ID since the reset occured. 

 

Fire away PMs to Eric-ND with evidence and we'll see what we can do. REMEMBER to include:

 

PSN ID

Evidence of reset

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Fender Bender
Registered: 11/22/2011
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Re: U3 Profile Resets Fix

[ Edited ]
Nov 5, 2012

Guess it's too late for you guys to recover my reset stats from Feb, right? I wouldn't want them anyways, lol.

This is great news for those who have been reset, though!



UMG Support Supervisor/Uncharted 4 Head Admin.
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Wastelander
Registered: 07/15/2005
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649 posts
 

Re: U3 Profile Resets Fix

Nov 5, 2012

I know this isn't related to the topic, but when are we getting those anniversary surprises?

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Fender Bender
Registered: 06/26/2010
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Re: U3 Profile Resets Fix

Nov 5, 2012

Glad to see you guys trying to fix this issue that has plagued many players. Kudos!

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Hekseville Citizen
Registered: 11/18/2011
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Re: U3 Profile Resets Fix

Nov 5, 2012

Why is not possible to recover their profile if they have played past level 10?

My friend had 80,000 kills before he lost his stats. He has a screenshot.

[SnYp]-Clan
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Sackboy
Registered: 05/02/2009
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Re: U3 Profile Resets Fix

[ Edited ]
Nov 5, 2012

Zylinderknopf wrote:

Why is not possible to recover their profile if they have played past level 10?


 

Kinda curious of this as well. Too late for me at this point (Like Rank 55 now), but I would like to know why it's not possible if you're pass level 10.

 

Kinda funny too since I was thinking of playing on an alt account after I got reset, which turns out would have been a good idea.

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Wastelander
Registered: 10/25/2008
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Re: U3 Profile Resets Fix

Nov 5, 2012
what qualifies as evidence please?
are cinema files and screenshots also reset upon having your profile reset?
What should save and how would i save any evidence of where i am at,just in case a profile reset happens to me??
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Fender Bender
Registered: 11/08/2010
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Re: U3 Profile Resets Fix

Nov 5, 2012

So I should photo all my treasures/leaderboard stats?

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Treasure Hunter
Registered: 11/11/2011
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Re: U3 Profile Resets Fix

Nov 5, 2012
The system updates your stats after you reach level 10, so it you pass level 10 you will have your old stats saved over.

SLB.png


Hi-5.png

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Survivor
Registered: 05/11/2010
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Re: U3 Profile Resets Fix

Nov 5, 2012
On topic: Good news for everyone that got reset. My stats got reset like 10 times in the beta and my stats didnt update for a week once so I lost like 5k kills xD but good news anyway.
Off topic: Munnsy stop being so paranoid, the tournament will go well, and I rock Smiley Wink
Yes im still alive
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