I'm Morgan with the PlayStation Digital Platforms team. Hi!
Please note that in general, I do not reply to PMs, but I do read them. If it's an urgent issue, then I'll review it. However, if it's anything involving a ban, PSN account information, or anything of that sort that involves a look at your online activity, I can not help you and will not reply. Sorry!
However, you can usually find me on active on the PlayStation General discussion board.